How you will contribute:

The Kroo is growing and we’d love to hear from you if you’re interested in joining us on our journey!

As a Systems Administrator within our IT team, you will be responsible for providing support to our 300 end users and ensuring their IT equipment and systems are working correctly by ensuring the reliability, security, and efficiency of our IT infrastructure. The team is responsible for the day-to-day management, maintenance, and optimisation of our systems, which makes a critical contribution to the seamless operation of our digital banking platform. 

Primary responsibilities include: 

• Contribute to the rollout, management and administration of core service infrastructure, taking the lead on specific systems or projects as appropriate
• Work on the design, deployment, and documentation of new solutions and of enhancements to existing solutions in line with agreed technical standards and policies, as well as manage and administer our current products and services
• Set up accounts for new joiners and make adjustments as necessary for current employees as they move into new roles/departments
• Administer MDM solutions for company laptops and BYOD
• Integrate ZTNA solutions to ensure secure access to cloud-based applications
• Collaborate with the IT Security team to:
• Develop, implement, and enforce robust security policies and procedures
• Align IT practices with broader security initiatives
• Understand current operational security issues and develop solutions
• Apply patches and updates to system and third-party applications
• Contribute to creating an IT self-service system, including a wiki, and potentially including AI if appropriate
• Provide support to our staff for technical issues with their devices or systems

Our current tech stack consists of the below but our focus is always on finding the right technology for the job so we’re always interested in considering other solutions.

• macOS and ChromeOS
• Google Workspace, including security elements such as DLP and device management
• Jamf Pro (including Protect, Connect, and Security Cloud)
• Make for automation tooling
• Slack
• 1Password
• Atlassian (Jira & Confluence)

Requirements

About You

This is an exciting role for a Mac systems administrator with strong knowledge of the basics who is looking to learn more and take the next step in their career. We have a small number of “essential” requirements and encourage applications from anyone who meets these even without meeting the “preferred” skills and experience.

Essential

• Experience working in a Mac system administrator role with:
• macOS
• Atlassian (Jira & Confluence)
• Google Workspace 
• Slack
• Password management tools
• Mobile Device Management tools
• A desire to be part of an inclusive and diverse culture in which everyone thrives
• An approach to your work that focuses on a positive user experience within a security-focused environment

Preferred

• Experience working with: ChromeOS, Google device management, Google Cloud Platform, and Make
• Experience with the Jamf suite of products for Apple device management (Pro, Protect, Connect, Security Cloud)
• Some experience with Google Cloud Platform
• Experience working in a financial services or similarly regulated environment
• Proficiency in implementing IAM solutions to control access to critical systems and resources
• Familiar with standards such as ISO 27001 and CIS Benchmarking
• An interest in collaborating with senior management to develop and execute IT strategies aligned with business objectives.

About Our Process:

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

• 30-minute meet and greet with our talent acquisition specialist via google hangouts.
• 1-hour technical interview with the hiring manager via google hangouts.
• 45-minute Final interview 

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

Benefits

What we offer:

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Learning and development: After 1 year of service, you'll have access to £500 from the Kroo Learning Fund to invest in your career development.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Holborn, Central London, which includes a full gym.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working:

At Kroo Bank, we have a hybrid policy that gives both individuals and teams a lot of freedom when it comes to using the office space to boost productivity. Our London office is a great resource when used effectively. So, employees who can occasionally come to the office are a good fit for how we work right now. Keep in mind that this job involves working from Monday to Friday, with a mix of remote and office work, so you won't need to be on-site all the time.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.