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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Platform Operations play a vital role in supporting various products across multiple regions, assisting an internal group dedicated to tier 1 and tier 2 financial institutions. The applications they support operate on SQL and Oracle platforms, primarily hosted on Windows with some Linux components. The team manages a diverse range of technologies, from physical to virtual machines, across private and public cloud

What you will be doing

As a Technical Support Specialist, you will play a crucial role in supporting live software systems for multiple clients and products. This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams.

Responsibilities:

• Ownership of Processes and Data Structures: You will be responsible for owning and managing processes and data structures on live servers, ensuring smooth operation and functionality.
• Issue Investigation and Reproduction: Your role involves investigating and reproducing software and hardware issues reported by clients, utilizing analytical skills to identify root causes effectively.
• Workaround Deployment and Issue Resolution: You will deploy workarounds and facilitate the resolution of identified issues, ensuring minimal disruption to client operations.
• Windows Administration: Performing Windows administration tasks to maintain system health and security.
• Database Configuration & Scripting: Configuring databases and scripting as required to optimize system performance and functionality.
• General Troubleshooting: Employing general troubleshooting methods to address a wide range of technical issues that may arise.

What you bring:

A candidate for a Technical Support Specialist position should bring a combination of technical expertise, problem-solving skills, communication abilities, and a customer-centric mindset. Here are some key attributes and qualifications that a candidate should possess:

• Technical Proficiency: Strong technical skills are essential, including knowledge of operating systems (such as Windows), databases, networking fundamentals, and troubleshooting methodologies. Familiarity with scripting languages and software development concepts may also be beneficial.
• Analytical Skills: The ability to analyze complex technical issues, identify root causes, and develop effective solutions is crucial for success in this role. Candidates should demonstrate a logical and methodical approach to problem-solving.
• Communication Skills: Effective communication skills are essential for interacting with both technical and non-technical stakeholders. Candidates should be able to articulate technical concepts clearly and concisely, both verbally and in writing.
• Customer Focus: A customer-centric mindset is paramount in a technical support role. Candidates should be empathetic, patient, and committed to providing exceptional service to clients, even in high-pressure situations.
• Adaptability: The technology landscape is constantly evolving, so candidates should be adaptable and willing to learn new technologies and tools as needed. The ability to quickly adapt to changing priorities and environments is essential for success in this role.
• Attention to Detail: Technical support often involves dealing with intricate systems and configurations, so candidates should possess strong attention to detail to ensure accuracy in troubleshooting and documentation.
• Teamwork and Collaboration: Technical Support Specialists often work closely with cross-functional teams, including developers, engineers, and product managers. Candidates should be able to collaborate effectively with colleagues to resolve issues and deliver solutions.
• Customer Service Experience: Previous experience in customer service or technical support roles is highly valuable. Candidates with a track record of delivering excellent customer service and resolving technical issues efficiently will stand out.

Overall, a successful candidate for a Technical Support Specialist position should possess a blend of technical expertise, problem-solving abilities, communication skills, and a strong commitment to customer satisfaction.

What we offer you:

•A competitive salary and benefits

•A work environment built on collaboration, flexibility and respect

•Varied and challenging work to help you grow your technical skillset

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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