This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced, it’s an exciting time to join Rotork.

Reporting to the Service Delivery Manager, this role is with 2 direct reports and the senior figure in a team of 12.

In this position you will be responsible for managing the Service Desk ticket system, ensuring processes and best practice are followed, executed correctly and improved. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues. You will also act as a point of escalation to other team members as well as assisting less experienced colleagues.

The ideal candidate will be a systematic thinker, be adaptable with strong judgement skills and be able to communicate and manage stakeholders at all levels.