Problem Analyst
Posted a week ago by IAG Tech
Purpose of the role
- Identifies the reasons for the problems to find solutions or root cause, with strong coordination across the Cargo IT team and Managed Service Providers
- Deliver Cargo IT Problem Management to provide a valued and proactive service.
- Drive service improvements based on data and industry best practice.
- Provide understanding and knowledge of service value of 24x7 operations.
Accountabilities
Working in partnership with IAG Cargo IT and the business to:
- Support a robust and valued Problem Process, driven by data to provide accurate service performance.
- Use data driven analysis of the Problem Process with clear insights to deliver service tactical and strategic improvements.
- Maintain an awareness of IT industry best practice and trends, identifying opportunities for innovation and business change.
- Ensure that services and key processes meet SLA, and quality standards and conform to compliance requirements.
- Support a root cause and problem analysis culture across the IAG Cargo IT organisation and supply chain, to reduce incidents.
- Deliver value working within a SIAM model to improve IT performance and efficiency.
- Deliver on a number of projects, the breadth and complexity of which will vary depending on experience.
This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities
Key Stakeholders
External:
- Third-party strategic partners and key solution suppliers
Internal:
- IAG Cargo IT Senior Leadership Team
- IAG Tech Service Orchestration & Infrastructure teams
- IAG Cargo stakeholders
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 406000229064128
- Job ID:
- 1258000000000271772
Remember: You should never send cash or cheques to a prospective employer, or provide any financial information. Please get in touch if you see any roles asking for payments or financial details from you. For more information, visit jobsaware.co.uk.