Your daily role will consist of leading a team of technicians, taking on responsibility for the below areas: 

• Deputise the IT Workshop Manager. 
• Escalation point for IT Workshop technicians, stakeholders, and the wider business. 
• Oversee stock control and the re-ordering of stock. 
• Coaching and mentoring your team. 
• Identify & drive continual service improvement initiatives. 
• Develop IT Workshop procedures, removing old and creating new where appropriate. 
• Provide feedback through one-to-one performance reviews & appraisals. 
• Hold team meetings 1-to-1s and return to work interviews for your team members. 
• Ensure your team’s targets are met: 
• Work with project managers and other teams to ensure projects and rollouts are delivered on time and to schedule. 
• New store kits are configured and delivered on-time and complete. 
• Various workshops are always stocked with required kit.