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About the role: As part of the Global Infrastructure Operations (GIO) team, you will be providing engineering and operational database administration support to a variety of platforms and business lines. May require knowledge of multiple database management systems on one or more operating systems. Primary duties include creating new database solutions, database software installation, upgrade/patching, performance tuning, troubleshooting, database migrations, and creation and support of application databases.

About the team:  

Global Infrastructure Operations – Database is a centralized database support team, providing database solutions and support to all FIS business groups. The team partners closely with application platform teams, focused on operational support of database platforms, that deliver products and services to FIS customers. We are looking for energetic resources, motivated by technology and delivery of exceptional services to our customers

What you will be doing?

In this role you will be responsible for:

• Meet commitments and provide excellent customer service at all times with internal and external clients.
• Provide status reports (written and/or verbal) that are detailed to tasks and difficulties encountered – enables managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.
• Ensure issues resulting in customer outage is escalated appropriately through GIO management.
• Assist application groups with design development that meet current and future business requirements, including; Participate in logical design process of strategic projects and responsible for the physical design/implementation, Provide specific direction on infrastructure design to support applications, Participate as a member of development support team on projects, Follow and meet project timelines and deadlines.
• Provide maintenance support of physical databases, including; Creates physical database objectives following established standards and processes employed by database team, Enforce database standards and follows up on inconsistencies, Perform routine reviews of databases and systems to ensure acceptable levels of performance. Report problem performance areas and recommendations for improvement, Follow up on recommendations and actively pushes for implementation as appropriate, Understand and apply database concepts such as database definitions, parameters, database component placement, reorganization, access methods and security definitions, Work with capacity planning, operations, application developers and other GIO teams on database performance and access issues.
• Provide on call support as needed for issues with database environments and provides follow up and permanent resolution for reoccurring issues.
• Implement and maintain complex data replication configurations for synchronizing data across disparate systems.
• Implement backup/recovery procedures to protect integrity of data in database environment.
• Actively manage backups along with other database administrators to ensure processes are successful and we can recover as a result.
• If necessary, participates in recovery of databases and assists with disaster recovery testing and documentation.
• Other related duties assigned as needed.

What you will need:

• Strong experience with DB2 LUW
• Strong experience with RHEL
• Experience with IBM IIDR  data replication or similar CDC based replication technologies
• Proficient in shell scripting (bash, kshell, cshell, python, perl)
• Proficient with configuration management and automation (Ansible)
• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Proven project management skills
   

Added bonus if you have:

• Large scale data migrations from mainframe DB2 to DB2 LUW
• Experience working in banking services sector
• Experience with RHEL clustering and high availability solutions

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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