Purpose of the role

• Monitor and maintain hardware and software systems on end-user devices in operational areas
• To support BA by ensuring that operational processes are backed by properly functioning end-user devices including PCs, printers, scanners, specialist devices

Accountabilities 

• Carry out the installation, maintenance, and configuration of hardware, software, networks, and applications in line with required accreditations on end-user devices in operational areas – this includes PCs, printers, and specialist devices.
• Actively maintain applications on operational end-user devices, collaborating with product teams.
• Actively engage in the continuous monitoring and maintenance of systems and networks.
• Provide technical support in response to calls from staff members or clients, effectively communicating solutions for resolving issues.
• Diagnose and troubleshoot system and network problems, software faults, or hardware complications.
• Support the roll-out of new applications, documenting relevant end user support knowledge articles.
• Document and track issues and solutions for future reference and continuous learning.

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities