Purpose of the Role

Reporting to the Infrastructure Manager, the Desktop Engineer will be part of the team responsible for the global IT End-User Computing, including all regional offices.

The role includes the provision of IT services covering Networks, Security, InTune, Email.  The role holder will be a subject matter expert on desktop deployments and application packaging/scripting and will be experienced in Desktop and physical desktop deployment tools such as Microsoft SCCM and InTune.

Main Responsibilities

• Intune infrastructure design, setup and maintenance
• Intune device management and maintenance
• Application packaging
• Keeping comprehensive change logs for software updates
• 3rd line support for Intune and applications.  Troubleshooting desktop, application and performance related issues.
• Use monitoring tools to identify potential issues before they become user affecting.
• Maintain a consistent user experience across Intune published desktops
• Deployment of server and desktop security updates
• Take part in Ocorian on-call rota
• Participate in the technical aspects of business acquisition tasks involving office integration, data migration and application consolidation.
• Play a key role in the maintenance of Ocorian’s global IT environment.
• Work in a risk adverse manner and in accordance with Ocorian security policies.
• Monitoring of Ocorian systems.

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