Helpdesk Advisor jobs in Newmarket, Suffolk

Role is Cambridge based, working within an established hospital environment The Helpdesk Operator will be working on the main desk, dealing with incoming emails and calling out to the relevant engineers / supervisors to support The Helpdesk Operator will be required to work split...

Due to an increase in head count, we are currently recruiting for a Lead Helpdesk Operator for a large Hard Services Building Maintenance contract in the Cambridge area....

We can guarantee you a starting salary of between £25-35k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back....

It’s well suited to an IT Technician with experience in an MSP or a similarly high-volume support setting, looking to broaden their technical exposure while supporting multiple customer environments....

Ticket Management & Triage Act as the first point of contact for all IT support tickets. Assess, prioritise, and assign tickets appropriately based on impact and urgency....

Step 4 – IT Technician placement You will be placed into your first role as an IT Technician, with a great starting salary. You will need to gain two years experience in this role before you can progress into a Network Engineer role....

Step 4 – IT Technician placement You will be placed into your first role as an IT Technician. You will need to gain two years experience in this role before you can progress into a cyber security analyst role....

Experience in using JIRA, Qtest or similar test management software Formal software testing or computing-related qualification, along with previous work experience in an IT support...

The Role You will take ownership of the application support function, driving strategy, operational excellence, and customer satisfaction....

Job Description As Support Analyst (Aurora), you will… Provide 4th line application support and act as an escalation point for 2nd and 3rd line teams Support, maintain and enhance Infor System 21 (Aurora) using RPG and related coding skills Own incident resolution, meeting agreed SLAs......

This is a varied role that sits between IT, business operations and application support....

ITOL Recruit has over 15 years of experience supporting candidates into roles across cyber security, IT support, and network and security-focused positions....

Execution of software rollouts, updates, and patches Collaboration with product management, development, and other departments Creation of reports, documentation, and knowledge base articles Requirements Completed IT training or a comparable qualification 2–3 years of professional experience in......

Technical Support & User Experience Provide strategic leadership for IT support operations, ensuring an excellent user experience. Establish and maintain IT helpdesk functions (ticketing system, SLAs, knowledge base)....