Helpdesk Advisor jobs in Doncaster, South Yorkshire

ROLE TITLE Helpline Advisor LOCATION Rotherham ROLE PURPOSE To have a customer-led' approach and support project/regulatory KPI's to ensure that all customer contacts are responded to in a positive and professional manner, in line with Client SLA's. To effectively record...

We can guarantee you a starting salary of between £25-35k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back....

IT Support £29k; DN9; Mon-Fri afternoon shifts This is a great position for someone with experience providing 1st and 2nd line IT support and who has their own things to do in the mornings....

THE ROLE: As an IT Service Desk Engineer, you will be the first point of contact for IT related issues and technical support within the business....

Step 4 – IT Technician placement You will be placed into your first role as an IT Technician, with a great starting salary. You will need to gain two years experience in this role before you can progress into a Network Engineer role....

Step 4 – IT Technician placement You will be placed into your first role as an IT Technician. You will need to gain two years experience in this role before you can progress into a cyber security analyst role....

Your Experience & Skills: Technical Leadership: Extensive experience in IT helpdesk environments, offering expert guidance on first-line queries and complex technical issues....

The successful candidate will manage a team of 4+ Helpdesk Advisors and 1 Accounts Administrator, ensuring the delivery of a professional, responsive, and customer-focused service....

ITOL Recruit has over 15 years of experience supporting candidates into roles across cyber security, IT support, and network and security-focused positions....

Build LLM and agent-based workflows to automate repetitive IT helpdesk activities including password resets, account unlocks, software access requests, and knowledge-based troubleshooting. Integrate solutions with ticketing, identity, collaboration, and ITSM platforms....

Build and enhance AI and LLM-powered workflows to automate repetitive IT helpdesk activities. Implement prompt flows, guardrails, fallback logic, human-in-the-loop processes, and enterprise-grade error handling mechanisms....

Skills and Attributes we are looking for Proven experience in an IT service desk or technical support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals....