2nd Line Support Technician jobs in Tilshead, Wiltshire

Key responsibilities include: Acting as the first point of contact for all IT support queries Logging, categorising, troubleshooting, and resolving technical issues Escalating more complex problems to 2nd line support where required...

Through troubleshooting and fault diagnosis, triage and resolve user issues as a ‘first call fix’ wherever possible; escalate to agreed 2nd line support teams as appropriate and ensure customers are kept informed of progress....

Serve as second-line technician for the region(s), handling escalated technical issues beyond first-line capability. Provide advanced troubleshooting for hardware, software, networking, and cloud services....