2nd Line Support Analyst jobs in Kingston upon Thames, Greater London

Assist with system updates, documentation, and general maintenance tasks Help coordinate workloads and support day-to-day team operations Essential Skills & Experience: Experience in a 2nd Line Support...

Senior 2nd Line Support Engineer (Escalations / Microsoft / MSP) £40,000 - £45,000 + Training + Progression Central London / Hybrid Permanent | Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer...

The Opportunity: Our client is looking for a confident and client-facing 2nd Line Support Engineer with MSP experience to join a strong, collaborative engineering team of 9, supported by senior engineers....

IT Support Engineer (Windows/Linux) We are looking to speak with 2nd Line Support Engineers with experience of supporting Linus and WIndows devices....

Device builds, imaging, upgrades, and hardware support Networking fundamentals (DNS, DHCP, TCP/IP) Remote monitoring tools, ticketing systems, and user escalations What we are looking for: Solid experience in a 2nd Line support...

Support & Operations Provide second‑line support for finance systems. Investigate and resolve system issues. Contribute to continuous improvement and performance optimisation....

Key responsibilities include: Managing MSP and supplier performance against SLAs and KPIs Overseeing the IT helpdesk, escalations, and 2nd line support Managing Microsoft environments including Office 365, Azure/Entra, SharePoint, and security platforms...

Hands-on experience or strong working knowledge of T-SQL for data retrieval, basic troubleshooting, and report writing Familiarity with ASP Classic / VBScript, with the ability to debug and make minor modifications Proven experience providing 1st and 2nd line support...

What you'll bring: * Proven experience in a Service Desk or IT support role, with a strong focus on first and second-line support. * Excellent communication skills, capable of engaging with a diverse stakeholder group....

Remote support: Provide 1st/2nd line support via the service desk for logged customer issues. Join an on-call 24/7 rota, with the possibility of attending customer sites at short notice....

Basic Microsoft Exchange and Active Directory support experience Familiarity with Microsoft Entra ID and identity lifecycle management IT Support Engineer’s Experience Required Background in a 1st or 2nd line IT support...

Working alongside experienced senior IT staff, you will gain valuable exposure to both 1st and some 2nd line support responsibilities....

The role is based at their site in West London, with travel to Gatwick expected as required Key Responsibilities Provide first and second-line IT support across GSE sites....

In this role, you'll be responsible for delivering first and second line support across multiple sites, ensuring systems are running smoothly and users are fully supported....

Key Responsibilities Provide first and second-line IT support to teaching and support staff. Diagnose and resolve hardware, software and network issues. Install, configure and maintain PCs, laptops, printers and other IT equipment....

Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Experience Knowledge of public safety technologies First and/or second line support...

About you Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. Excellent verbal and written communication skills....

Network Engineer Role Once you have completed all of the mandatory training in step four and have the required two years experience in the IT industry, you will be ready to move into your Network Engineer role....

Network Engineer Rate: £450 PD – IR35 – 3/6 months – 5 day onsite (with flex after 3 months) Opportunity: A leading corporation that is currently undergoing a huge IT transformation is seeking Network Engineer to lead on a number of exciting projects including...

The Network Engineer should have a strong operational mindset, be comfortable working within enterprise environments, and be capable of independently owning complex network and security issues through to resolution Skills required from the Network Engineer: Network...