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  1. Service Desk Analyst

    Posted 2 days ago by Data Careers Ltd

    Location:
    Oxford
    Job Type:
    Permanent

    Service Desk Analyst Location: Home based with very occasional travel into Oxfordshire 12 month FTC £23k - £25k per annum DOE Skills: Service Desk, Help Desk, ITIL processes Are you looking for your next role as a Service Desk Analyst? Are you interested in working with a leading public sector body? We are looking for a Service Desk Analyst join one of our clients on an initial 12 month fixed term contract. This role can be home based with some very occasional travel into Oxfordshire. This role will form part of a Shift Rota including occasional night and weekend shifts. About the Role In this role you will be required to provide support more

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  2. Delivery Manager | London

    Posted 2 days ago by Opus Recruitment Solutions

    Location:
    United Kingdom
    Job Type:
    Permanent

    SENIOR DELIVERY MANAGER / LONDON A Senior Delivery Manager required to work for a Digital Transformation Specialist. In this role, you will be responsible for complex, transformational deliveries for one or multiple clients. We'll expect you to take a key leadership role throughout the delivery lifecycle, typically managing high-complexity, high-risk projects, right from the Discovery phase through to launching, and often supporting and iterating a live service or product. This role sits between Delivery Manager and Delivery Principal levels and you might find yourself leading a delivery (hands-on) for a few months and then move to lead a small more

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  3. Agile Delivery Lead

    Posted 3 days ago by Sorted

    Salary:
    £0/yearly
    Location:
    Manchester
    Job Type:
    Permanent

    At Sorted, we create game-changing delivery management software that sits in online checkouts, warehouses, retailer supply chains and on your smartphone. Our data-driven tech is used by some of the biggest retailers in the UK; we help them serve their global customers, making sure they have delightful delivery experiences. Now is an exciting time for us, as we expand into new markets and take on the world. Our tech team is growing – and learning as we go. We’re on a journey, building and evolving the way we work, and we’re looking for new recruits who can teach us as much as we’ll teach them. Our teams work on exciting greenfield more

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  4. Service Desk Manager

    Posted 6 days ago by CAE Technology

    Location:
    HP2 7DE
    Job Type:
    Permanent

    The Role As the CAE Service Desk Manager, you will assume responsibility for the effective running, planning, evaluating and overall improving of the IT Service Desk function. This role will see you working in a highly dynamic environment and see you leading a group of Team Leaders within a service delivery function. You will need to demonstrate clear leadership, creativity, innovation, and critical thinking with the ability to initiate influential relationships with both internal and external customers, suppliers and third parties up to C level. The CAE Service Desk Manager will be a natural motivator with fantastic communication skills more

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  5. Senior Service Delivery Manager - Contract

    Posted a week ago by Wunderman Thompson Commerce

    Salary:
    £0/yearly
    Location:
    Watford
    Job Type:
    Permanent

    Senior Service Delivery Manager required to join one of our high profile retail clients. We are looking for this individual on a contract or permanent basis and able to offer a hybrid remote/ working from office model. A WTC Senior Service Delivery Manager (SSDM) is accountable for the operational delivery, governance, and principle oversight of one or more Customers eCommerce Services. As the Service representative to the Customer the SSDM is responsible for ensuring the customer is able to conduct day to day business leveraging Engineering and Operational teams to support them maintain availability and operational performance of the customers more

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  6. Network Operations Centre (NOC) Manager

    Posted a week ago by CAE Technology

    Location:
    Hemel Hempstead
    Job Type:
    Permanent

    The Role Reporting to the Head of Managed Services Operations you will be responsible all aspects of the CAE NOC, this is a key role within CAE's Operation focused on driving the adoption, success and advocacy, of designated strategic products, solution, and key customers within the CAE customer base, ultimately leading to the achievement of retention and growth targets. This will be achieved by leading your teams with the upmost focus on right first-time ethic, implementing best practise processes consistently across the business area and cross-skilling resources to deliver leading NOC services.  The NOC Manager will be an advocate of CAE more

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  7. Service Transition Manager

    Posted a week ago by Data Careers Ltd

    Location:
    Leamington Spa
    Job Type:
    Contract

    Service Transition Manager A medium sized and agile organisation based near Leamington Spa has an urgent requirement for an interim Service Transition Manager to take responsibility for the alignment of IT with the wider business on the delivery of strategic priorities by embedding quality in all systems and processes and establishing robust processes to manage the transition of services. Scope of Work You will represent the IT Service Management function in various activities and will be getting involved in the early stages of projects so that you can provide expertise on service design, transition plans and BAU support process, you'll more

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  8. Professional Services Account Manager

    Posted a week ago by Qualitest

    Salary:
    £0/yearly
    Location:
    London
    Job Type:
    Permanent

    Qualitest is looking for an experienced Professional Services Account Manager to develop relationships with new mid-to-large enterprise-level clients across a number of markets and sectors. The candidate must be able to communicate Qualitest's unique capabilities to deliver complex and customised software quality assurance (QA) services. Core responsibilities of this role is to prospect into, pursue, close, and manage a portfolio of enterprise-level client engagements to grow the Qualitest business. Requirements Originate sales opportunities and guide them through to successful closure; Build strong, long-lasting relationships more

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  9. Plexus Shared Care Record IT Programme Manager

    Posted a week ago by CPR

    Location:
    Lewes
    Job Type:
    Permanent

    I am currently recruiting for a Plexus Shared Care Record Programme Manager to work with a Public Sector organisation in Sussex on a contract basis. The Our Care Connected ambition is to make the best use of technology to support long term improvement of health and care services across Sussex by giving health and care professionals and local people in Sussex shared online access to records and data through three digital enabler projects: ​ Plexus, an e-record platform for GPs, hospital and community teams, ensuring that health and care practitioners across Sussex have access to all the most up to date information they need, when they need more

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    Applications:
    Less than 10
  10. Microsoft Business Manager

    Posted 19/11/2021 by CAE Technology

    Location:
    UK
    Job Type:
    Permanent

    The Role As a leading player in the technology industry with our 25 years' experience, at this exciting time, CAE are currently recruiting for an experienced Microsoft Business Manager who will be responsible for driving the company's strategic engagement and growth within the nominated vendor and to drive sales engagement and enablement. What you will be doing? The Microsoft Business Manager will report into the Head of Vendor Management and is responsible for driving both the vendor relationship and CAE sales teams to increase sales across the identified technology categories. You will be supporting our ambitions to develop and grow more

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  11. Planner Product Manager IFPD/LED Global Vendor

    Posted 18/11/2021 by MiGrowth

    Location:
    Reading, Berkshire
    Job Type:
    Permanent

    Planner Product Manager IFPD/LED Global Vendor Salary Neg , additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - 50% Work from Home and 50% office based within commuting distance of Hemel Hempstead Candidates residing in :Saint Albans, Harpenden, Watford, Chesham , Amersham, Dunstable, Luton. Boreham wood , Hemel Hempstead, Harrow, Leighton Buzzard, Uxbridge, Northholt, Aylesbury, Reading , Bracknell , Oxford, Northampton, Essex, Cambridge, Stevenage, Newbury, Coventry, MiGrowth are excited to be supporting this Global Vendor of Digital Projectors, 4K UHD Projectors, Interactive more

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    Applications:
    Less than 10
  12. Senior Service Delivery Manager

    Posted 16/11/2021 by Content+Cloud

    Salary:
    £0/yearly
    Location:
    London
    Job Type:
    Permanent

    As an experienced Senior Service Delivery Manager within our Client Success and Delivery team, you will be responsible for managing the day-to-day relationship with one of our key clients to ensure a high level of service is consistently delivered, working with internal account management team. This role is intended to grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives continuously. Duties and Responsibilities: Client Relations and Service Development: Develop and manage the Service Level Agreements in line with the current service line aspirations more

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  13. Staff Product Success Manager

    Posted 15/11/2021 by ServiceNow

    Location:
    London
    Job Type:
    Permanent

    Role ServiceNow’s Employee Workflows products help make work life as great as real life. We give employees the power to get answers and help – anytime, anywhere. Employee Workflows consists of four product lines – HR Service Delivery, Workplace Service Delivery, Legal Service Delivery, Safe Workplace, and Procurement Service Management. This is a unique opportunity to serve as a product expert in the definition and execution of product adoption and growth success motions within one of the fastest growing product lines at one of the largest and fastest growing enterprise SaaS companies in the world. As a member of the Employee Workflows Product more

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  14. Implementation Specialist

    Posted 15/11/2021 by Visa

    Location:
    Reading
    Job Type:
    Permanent

    The Implementation Specialist (IS) is responsible for providing excellent technical project support. Project support is defined by a Statement of Work (SOW) which would be pre-agreed between CyberSource IS Management and the Customer. The Implementation Specialists are experts in our connection methods, our Products and Services, and our on-boarding processes. They are experienced project managers and are comfortable managing technical and business relationships. The role would facilitate short-term client engagements to generate Visa revenue while assisting CyberSource clients in their project delivery. The IS will work with internal and external more

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  15. Service Manager

    Posted 15/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Job Description and Responsibilities * Responsible for all aspects of contract delivery including finance, quality, people and client. * Responsible for the allocation and management of team and individual performance targets * Responsible for an overall minimum of 95% accuracy in all contract delivery * Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately * Demonstrate exceptional motivational skills * Responsible for the day to day management of people * Ensure contracts are achieving the agreed budget targets * Co-ordinate resources for current and more

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  16. Major Incident Analyst

    Posted 15/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    The Incident Analyst is responsible for providing Incident & Major Incident support, analytics and reporting following the Incident Management process. The role includes the management and ownership of P1 & P2 Major Incidents for Health and Police customers as well as NEC internal services. The role requires strong communication skills to lead resolution activities, driving the actions forward and challenging stakeholders to ensure incident resolution is given the utmost priority. The role demands that the candidate has excellent business writing and grammatical skills as a large part of the role is to document the major incident activities more

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  17. Service Desk Analyst - Nights and Days

    Posted 15/11/2021 by Daisy Group

    Location:
    Birstall
    Job Type:
    Permanent

    • Logging new incidents and service requests received by email, telephone or customer portal • Providing technical response to Client end-users and Service Desks • Provide immediate resolution over the phone where possible • IT and telephony system administration including software moves, adds and changes • Completing IT and telephony system routine maintenance • Responding to monitoring alerts to identify and take appropriate action to avoid service impact • Diagnosing and resolving software, hardware and usage issues • Building, deploying and configuring hardware platforms • Installing and configuring software • Understanding and utilising more

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  18. Workfront Solution Services Architect (m/f/x)

    Posted 15/11/2021 by Netcentric

    Location:
    London
    Job Type:
    Permanent

    The Workfront Solution Services Architect is a high-profile role responsible for services value positioning, requirements gathering/scoping, solution development, proposal preparation, and presentation of the Workfront Enterprise Work Management Platform (EWM). More importantly, this role requires a self-starter known as an influential strategist with the demonstrated ability to communicate, present, and influence credibly at all levels of a customer’s organization: C-Suite, business manager, administrator, and end-users. The role is responsible for working closely with our Netcentric Sales Teams to analyze customer use cases and prescribe services more

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  19. Internal Account Manager

    Posted 12/11/2021 by CAE Technology

    Location:
    OX4 2RD
    Job Type:
    Permanent

    CAE is currently looking for an Internal Account Manager. As the IAM, you will be supporting our sales account managers in the day to day running of customer accounts, providing excellent customer service and handling any issues that may arise in a proactive and timely manner. The role will also include sourcing hardware, software and services which will provide technical solutions to customers. What you will be doing? • Dedicated to up to 3 Salespersons • Acting as the escalation point for customers • Handling correspondence between account managers and their customers; • Develop and maintain long-term relationships with customer accounts more

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  20. Service Performance Manager

    Posted 12/11/2021 by ateeca

    Location:
    London
    Job Type:
    Permanent

    Minimum Requirement: Identifying and undertaking relevant audits to drive and improve the customer journeys. Implement the organisations risk management policy and lead in the oversight, review, including mitigations. Report against the risk registers, identifying trends and identifying local and global mitigations, ensuring alignment across all directorates. Ensure standard operating policies and procedures are visible and complied with throughout the team. Responsible for the development and maintenance of relevant policies and lead the teams clinical governance compliance. Undertake robust impact assessments including quality, more

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  21. Service Desk Analyst

    Posted 11/11/2021 by The Access Group

    Location:
    Wolverhampton
    Job Type:
    Permanent

    Service Desk Analyst *This role would be fully office based in our Wolverhampton office* We are the UK's leading legal and accounting cloud IT provider, providing proactive IT support and transparent reporting. At Oosha we want to make IT simple for our customers and we do just that! You'll be part of a forward-thinking, ambitious company that is entering its next level of growth. To be considered for this role you must have a passion for technology, have worked in a customer service environment and possess exceptional communication skills. We pride more

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    Applications:
    Less than 10
  22. Web Engineering Manager

    Posted 11/11/2021 by The Focusrite Group

    Salary:
    £0/yearly
    Location:
    London
    Job Type:
    Permanent

    Web Engineering Manager Based: Hybrid working with offices based in London Term: Full-time, Permanent Salary: Negotiable The RoleWe're looking for a Web Engineering Manager to lead our team of 10+ web engineers (front-end, back-end, full stack). Our engineers are embedded into different agile teams working on a variety of projects alongside QA, scrum masters and product owners. The teams focus on a wide range of value streams such as web sites, e-commerce solutions, web services, IoT and hybrid apps that augment our products. You will be providing leadership and coaching to support team development, meet the growing needs of the business more

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  23. Technical Support Analyst

    Posted 11/11/2021 by The Access Group

    Location:
    Blackfriars
    Job Type:
    Permanent

    Service Desk Analyst We are the UK's leading legal and accounting cloud IT provider, providing proactive IT support and transparent reporting. At Oosha we want to make IT simple for our customers and we do just that! You'll be part of a forward-thinking, ambitious company that is entering its next level of growth. To be considered for this role you must have a passion for technology, have worked in a customer service environment and possess exceptional communication skills. We pride ourselves on having a happy, humble and hungry workforce so if you're looking for something different - to work hard but actually have some fun at the same time more

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  24. Product Proposition Lead - 12months FTC - Homebased

    Posted 11/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    You will be responsible for the development of Entitlement Services’ new service offerings over the secondment term. You will be supported by a project team consisting of sales and delivery colleagues in order to create new propositions, assist in the architecture of these and project manage them into a LIVE environment. You will be responsible for looking at further service opportunities once the contract has gone LIVE. There will be no people management responsibility in this role and a delivery manager will be assigned to all contracts signed. In order to successfully deliver the new services you will work closely with the ES senior management more

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  25. Parking Appeals Processor / Customer Service Advisor

    Posted 11/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Delivery Key responsibility: * Receiving and inputting postal appeals on to the CMS * Professionalism in gathering the data * Sufficient and accurate data recording * Recording in a timely manner. * Ensure all appeal correspondence is available within a suitable time. * Ensuring evidence from both parties is attached to the right case; * Liaise with appellants to ensure all correct information is received. * Respond and action queries received from appellants * Respond and action queries and requests from London Councils Staff * Correctly identifying what type of data/correspondence it is (e.g. Notice of Appeal, more

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