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  1. Service Manager

    Posted 15/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Job Description and Responsibilities * Responsible for all aspects of contract delivery including finance, quality, people and client. * Responsible for the allocation and management of team and individual performance targets * Responsible for an overall minimum of 95% accuracy in all contract delivery * Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately * Demonstrate exceptional motivational skills * Responsible for the day to day management of people * Ensure contracts are achieving the agreed budget targets * Co-ordinate resources for current and more

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  2. Service Desk Manager

    Posted 6 days ago by CAE Technology

    Location:
    HP2 7DE
    Job Type:
    Permanent

    The Role As the CAE Service Desk Manager, you will assume responsibility for the effective running, planning, evaluating and overall improving of the IT Service Desk function. This role will see you working in a highly dynamic environment and see you leading a group of Team Leaders within a service delivery function. You will need to demonstrate clear leadership, creativity, innovation, and critical thinking with the ability to initiate influential relationships with both internal and external customers, suppliers and third parties up to C level. The CAE Service Desk Manager will be a natural motivator with fantastic communication skills more

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  3. Service Transition Manager

    Posted a week ago by Data Careers Ltd

    Location:
    Leamington Spa
    Job Type:
    Contract

    Service Transition Manager A medium sized and agile organisation based near Leamington Spa has an urgent requirement for an interim Service Transition Manager to take responsibility for the alignment of IT with the wider business on the delivery of strategic priorities by embedding quality in all systems and processes and establishing robust processes to manage the transition of services. Scope of Work You will represent the IT Service Management function in various activities and will be getting involved in the early stages of projects so that you can provide expertise on service design, transition plans and BAU support process, you'll more

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  4. Service Performance Manager

    Posted 12/11/2021 by ateeca

    Location:
    London
    Job Type:
    Permanent

    Minimum Requirement: Identifying and undertaking relevant audits to drive and improve the customer journeys. Implement the organisations risk management policy and lead in the oversight, review, including mitigations. Report against the risk registers, identifying trends and identifying local and global mitigations, ensuring alignment across all directorates. Ensure standard operating policies and procedures are visible and complied with throughout the team. Responsible for the development and maintenance of relevant policies and lead the teams clinical governance compliance. Undertake robust impact assessments including quality, more

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  5. Senior Service Delivery Manager

    Posted 16/11/2021 by Content+Cloud

    Salary:
    £0/yearly
    Location:
    London
    Job Type:
    Permanent

    As an experienced Senior Service Delivery Manager within our Client Success and Delivery team, you will be responsible for managing the day-to-day relationship with one of our key clients to ensure a high level of service is consistently delivered, working with internal account management team. This role is intended to grow revenue through increased customer satisfaction, adding value in the form of expertise as well as driving service improvement initiatives continuously. Duties and Responsibilities: Client Relations and Service Development: Develop and manage the Service Level Agreements in line with the current service line aspirations more

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  6. Professional Services Account Manager

    Posted a week ago by Qualitest

    Salary:
    £0/yearly
    Location:
    London
    Job Type:
    Permanent

    Qualitest is looking for an experienced Professional Services Account Manager to develop relationships with new mid-to-large enterprise-level clients across a number of markets and sectors. The candidate must be able to communicate Qualitest's unique capabilities to deliver complex and customised software quality assurance (QA) services. Core responsibilities of this role is to prospect into, pursue, close, and manage a portfolio of enterprise-level client engagements to grow the Qualitest business. Requirements Originate sales opportunities and guide them through to successful closure; Build strong, long-lasting relationships more

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  7. Senior Service Delivery Manager - Contract

    Posted a week ago by Wunderman Thompson Commerce

    Salary:
    £0/yearly
    Location:
    Watford
    Job Type:
    Permanent

    Senior Service Delivery Manager required to join one of our high profile retail clients. We are looking for this individual on a contract or permanent basis and able to offer a hybrid remote/ working from office model. A WTC Senior Service Delivery Manager (SSDM) is accountable for the operational delivery, governance, and principle oversight of one or more Customers eCommerce Services. As the Service representative to the Customer the SSDM is responsible for ensuring the customer is able to conduct day to day business leveraging Engineering and Operational teams to support them maintain availability and operational performance of the customers more

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  8. Data Migration and Test Team Lead

    Posted 11/11/2021 by Unit4

    Location:
    Reading
    Job Type:
    Permanent

    As a Service Consultancy Coordinator you will: * Customer and/or PM interaction on projects (CRs, Status, plans, questions) - laisse with customers and U4 Project Members (PM, consultants) to ensure that work that needs to be produced is a plan and is effectively going as plan; * Clarification sessions with customers (internal and Unit4 end-customer) before the specific scope is detailed/identified (cross technical clarifications, questions regarding bids, questions on engagements, technical pre-sales); * Operation of the team (daily scrum meetings, planning, task assignment, and follow-up) * Capability Management (assessment of team more

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  9. Planner Product Manager IFPD/LED Global Vendor

    Posted 18/11/2021 by MiGrowth

    Location:
    Reading, Berkshire
    Job Type:
    Permanent

    Planner Product Manager IFPD/LED Global Vendor Salary Neg , additional corporate benefits such as medical insurance, dental cover, pension and up to 30 days holiday per year - 50% Work from Home and 50% office based within commuting distance of Hemel Hempstead Candidates residing in :Saint Albans, Harpenden, Watford, Chesham , Amersham, Dunstable, Luton. Boreham wood , Hemel Hempstead, Harrow, Leighton Buzzard, Uxbridge, Northholt, Aylesbury, Reading , Bracknell , Oxford, Northampton, Essex, Cambridge, Stevenage, Newbury, Coventry, MiGrowth are excited to be supporting this Global Vendor of Digital Projectors, 4K UHD Projectors, Interactive more

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    Applications:
    Less than 10
  10. Project Manager

    Posted 12/11/2021 by Financial Conduct Authority

    Featured job
    Salary:
    £500 - £750/day Inside IR35
    Location:
    London
    Job Type:
    Contract

    The Project Manager sits in a divisional services team and is responsible for the successful delivery of business, operating model and technology change projects within the FCA divisional portfolio. KEY ACCOUNTABILITIES & RESPONSIBILITIES: Successfully deliver projects from inception to agreed business outcomes, following FCA quality standards and within agreed baselines of time, budget and scope. Building and managing stakeholder relationships across the FCA, managing expectations, defining and agreeing scope, facilitating key decisions. Developing the project plan, deliverables and milestones to successfully deliver the business outcomes more

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  11. Service Desk Analyst - Nights and Days

    Posted 15/11/2021 by Daisy Group

    Location:
    Birstall
    Job Type:
    Permanent

    • Logging new incidents and service requests received by email, telephone or customer portal • Providing technical response to Client end-users and Service Desks • Provide immediate resolution over the phone where possible • IT and telephony system administration including software moves, adds and changes • Completing IT and telephony system routine maintenance • Responding to monitoring alerts to identify and take appropriate action to avoid service impact • Diagnosing and resolving software, hardware and usage issues • Building, deploying and configuring hardware platforms • Installing and configuring software • Understanding and utilising more

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  12. Implementation Specialist

    Posted 15/11/2021 by Visa

    Location:
    Reading
    Job Type:
    Permanent

    The Implementation Specialist (IS) is responsible for providing excellent technical project support. Project support is defined by a Statement of Work (SOW) which would be pre-agreed between CyberSource IS Management and the Customer. The Implementation Specialists are experts in our connection methods, our Products and Services, and our on-boarding processes. They are experienced project managers and are comfortable managing technical and business relationships. The role would facilitate short-term client engagements to generate Visa revenue while assisting CyberSource clients in their project delivery. The IS will work with internal and external more

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  13. Product Proposition Lead - 12months FTC - Homebased

    Posted 11/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    You will be responsible for the development of Entitlement Services’ new service offerings over the secondment term. You will be supported by a project team consisting of sales and delivery colleagues in order to create new propositions, assist in the architecture of these and project manage them into a LIVE environment. You will be responsible for looking at further service opportunities once the contract has gone LIVE. There will be no people management responsibility in this role and a delivery manager will be assigned to all contracts signed. In order to successfully deliver the new services you will work closely with the ES senior management more

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  14. Workfront Solution Services Architect (m/f/x)

    Posted 15/11/2021 by Netcentric

    Location:
    London
    Job Type:
    Permanent

    The Workfront Solution Services Architect is a high-profile role responsible for services value positioning, requirements gathering/scoping, solution development, proposal preparation, and presentation of the Workfront Enterprise Work Management Platform (EWM). More importantly, this role requires a self-starter known as an influential strategist with the demonstrated ability to communicate, present, and influence credibly at all levels of a customer’s organization: C-Suite, business manager, administrator, and end-users. The role is responsible for working closely with our Netcentric Sales Teams to analyze customer use cases and prescribe services more

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  15. Delivery Manager | London

    Posted 2 days ago by Opus Recruitment Solutions

    Location:
    United Kingdom
    Job Type:
    Permanent

    SENIOR DELIVERY MANAGER / LONDON A Senior Delivery Manager required to work for a Digital Transformation Specialist. In this role, you will be responsible for complex, transformational deliveries for one or multiple clients. We'll expect you to take a key leadership role throughout the delivery lifecycle, typically managing high-complexity, high-risk projects, right from the Discovery phase through to launching, and often supporting and iterating a live service or product. This role sits between Delivery Manager and Delivery Principal levels and you might find yourself leading a delivery (hands-on) for a few months and then move to lead a small more

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  16. Service Desk Team Leader

    Posted a week ago by In Technology Group

    Location:
    Leeds, West Yorkshire
    Job Type:
    Permanent

    Service Desk Team Leader Leeds Up to £35K + DOE I am working on an exciting new opportunity with my MSP client based in Leeds. These guys offer everything to do with IT, from IT Solutions, Hardware, Voice, Cloud, On-prem, the list goes on! We are looking for a Team Leader to join their rapidly growing Service Desk - you will be supervising, managing, and motivating a team of 10+ engineers, coaching and guiding team members and be the final escalation point for major incidents. This position is an internal and external stakeholder role, so we are looking for someone who isn't new to providing the best form of customer support! See more

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    Applications:
    Less than 10
  17. IT Operations Manager

    Posted 15/11/2021 by Networkers Technology

    Salary:
    £0.00 - £850/day
    Location:
    Nationwide
    Job Type:
    Contract

    Proven IT Operations Manager Required to lead a growing and successful infrastructure Operations Support Team. Working inside of IR35 this role is offering up to £800 per day. The successful applicant will be responsible for for service delivery of all services, and resources within the Infrastructure Operations Support Team. This includes responsibility for ensuring the appropriate level of support for the ongoing functionality of the infrastructure in conjunction with service management. You will ideally come with some utilities industry experience and also have a background of large insourcing programmes, key staff development and coaching more

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    Applications:
    Less than 10
  18. Parking Appeals Processor / Customer Service Advisor

    Posted 11/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Delivery Key responsibility: * Receiving and inputting postal appeals on to the CMS * Professionalism in gathering the data * Sufficient and accurate data recording * Recording in a timely manner. * Ensure all appeal correspondence is available within a suitable time. * Ensuring evidence from both parties is attached to the right case; * Liaise with appellants to ensure all correct information is received. * Respond and action queries received from appellants * Respond and action queries and requests from London Councils Staff * Correctly identifying what type of data/correspondence it is (e.g. Notice of Appeal, more

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  19. Aderant Solutions Developer

    Posted a week ago by Comoro

    Remote job
    Salary:
    £700 - £1,000/day
    Location:
    Birmingham, West Midlands (County)
    Job Type:
    Contract

    Aderant Solutions Developer Location: Remote or Birmingham/London offices Salary: £700+ day rate - 6 months contract Reports to: Head of Finance Systems About the Job We have been directed by a Global Legal Firm to source an Aderant Solutions Developer to assist the Financial Systems Team in the development and maintenance of the Firm's financial systems to meet the needs of the Firm. High Level Focus * Aderant Billing Transformation Project * Solution Development * Liaison with the Technical Services department and external suppliers on maintenance issues. * Assisting with 2nd line support for the Firm's financial systems. Aderant Billing more

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    Applications:
    Less than 10
  20. Staff Product Success Manager

    Posted 15/11/2021 by ServiceNow

    Location:
    London
    Job Type:
    Permanent

    Role ServiceNow’s Employee Workflows products help make work life as great as real life. We give employees the power to get answers and help – anytime, anywhere. Employee Workflows consists of four product lines – HR Service Delivery, Workplace Service Delivery, Legal Service Delivery, Safe Workplace, and Procurement Service Management. This is a unique opportunity to serve as a product expert in the definition and execution of product adoption and growth success motions within one of the fastest growing product lines at one of the largest and fastest growing enterprise SaaS companies in the world. As a member of the Employee Workflows Product more

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  21. IT Manager

    Posted 09/11/2021 by Team 17 Digital

    Salary:
    £0/yearly
    Location:
    Wakefield
    Job Type:
    Permanent

    Team 17 are looking for a new IT Manager to take on responsibility for managing and developing the IT team at our Wakefield location. Team 17 are experiencing a period of rapid growth and maturation and need an experienced IT Manager to work with the IT Director developing and leading the Wakefield team through the next stage of its evolution. This is an opportunity to join the games industry at one of the most exciting times in its history and make a mark on one of the leading UK games studios / publishers. The role is a hands-on role, providing leadership and strategic direction but also will involve ownership of various platforms more

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  22. Salesforce Programme Lead - Public Sector

    Posted a week ago by Michael Page

    Salary:
    £421 - £46,000/daily
    Location:
    Bristol,Bristol
    Job Type:
    Contract

    This is an exciting opportunity to join a central government organisation based in Bristol as a Salesforce Programme Lead. The role is initially a 2 year fixed term contract with a good chance of extending or becoming permanent. Client Details My client is undertaking a greenfield Salesforce CRM implementation. This is a 2 year programme with a budget of £3m and they require an experienced Project or Programme Manager to join them as their Programme Lead to ensure successful delivery. Description The successful Salesforce Programme Lead will be responsible for: Ensuring successful programme delivery to time, budget and scope Mobilising more

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  23. Infrastructure and Operations Manager

    Posted 6 days ago by Cloister Resourcing Ltd

    Location:
    Horsham
    Job Type:
    Contract

    This is an exciting opportunity for an experienced IT operations Manager to join an expanding and diverse IT team which is going through a major business and IT Transformation. As part of the transformation the Operations Manager will be responsible for heading up a new team to oversee all IT Infrastructure, support and services along with delivering strategic and tactical projects. This is a Hybrid working role, with home and Office based working. The IT Operations Manager is responsible for the following functions and capabilities within IT:- • Networks and WiFi • Data Centre / Disaster Recovery / Business Continuity • Operational Security more

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  24. Agile Delivery Lead

    Posted 3 days ago by Sorted

    Salary:
    £0/yearly
    Location:
    Manchester
    Job Type:
    Permanent

    At Sorted, we create game-changing delivery management software that sits in online checkouts, warehouses, retailer supply chains and on your smartphone. Our data-driven tech is used by some of the biggest retailers in the UK; we help them serve their global customers, making sure they have delightful delivery experiences. Now is an exciting time for us, as we expand into new markets and take on the world. Our tech team is growing – and learning as we go. We’re on a journey, building and evolving the way we work, and we’re looking for new recruits who can teach us as much as we’ll teach them. Our teams work on exciting greenfield more

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  25. Senior Front Office Technology Project Manager

    Posted 11/11/2021 by Pontoon

    Salary:
    £750 - £850/day
    Location:
    Bromley, London
    Job Type:
    Contract

    Job title: Senior Front Office Technology Project Manager Location: Bromley Duration: 6 months initially The Role: My high-profile banking client are seeking an experienced, self-motivated business analyst, with knowledge in Financial Services to join their Bromley team on a 6-month contract. Responsibilities: - Coordinate across multiple functional teams through the drafting and maintenance of project execution plans. - Effectively manage milestones, risks, assumptions, issues, and dependencies. - Develop documentation, monitor and report project status. - Assess the effectiveness and accuracy of existing documentation. - Initiate and maintain more

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