Service Manager jobs in North East

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  1. Service Manager

    Posted 15/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Job Description and Responsibilities * Responsible for all aspects of contract delivery including finance, quality, people and client. * Responsible for the allocation and management of team and individual performance targets * Responsible for an overall minimum of 95% accuracy in all contract delivery * Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately * Demonstrate exceptional motivational skills * Responsible for the day to day management of people * Ensure contracts are achieving the agreed budget targets * Co-ordinate resources for current and more

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  2. Product Proposition Lead - 12months FTC - Homebased

    Posted 11/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    You will be responsible for the development of Entitlement Services’ new service offerings over the secondment term. You will be supported by a project team consisting of sales and delivery colleagues in order to create new propositions, assist in the architecture of these and project manage them into a LIVE environment. You will be responsible for looking at further service opportunities once the contract has gone LIVE. There will be no people management responsibility in this role and a delivery manager will be assigned to all contracts signed. In order to successfully deliver the new services you will work closely with the ES senior management more

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  3. Parking Appeals Processor / Customer Service Advisor

    Posted 11/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Delivery Key responsibility: * Receiving and inputting postal appeals on to the CMS * Professionalism in gathering the data * Sufficient and accurate data recording * Recording in a timely manner. * Ensure all appeal correspondence is available within a suitable time. * Ensuring evidence from both parties is attached to the right case; * Liaise with appellants to ensure all correct information is received. * Respond and action queries received from appellants * Respond and action queries and requests from London Councils Staff * Correctly identifying what type of data/correspondence it is (e.g. Notice of Appeal, more

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  4. Chief Information Officer

    Posted 15/11/2021 by Newham Council

    Salary:
    £101,460 - £117,348/annum
    Location:
    Newham, Northumberland
    Job Type:
    Permanent

    Job Title: Chief Information Officer Location: Newham, London Salary: £101,460 - £117,348 per annum Job type: Full time, Permanent We provide shared services and strategic and back office support to large councils like the London Boroughs of Havering and Newham, in addition to other public organisations across the country. Our 1,000+ people weave technology and quality into every approach, always looking to set benchmarks for the industry. And with teams focused on Technology and Innovation, Finance, Legal and Governance, Procurement, Property and Asset Management, Exchequer and Transactional and HR & OD - we've opportunities to last an entire more

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  5. Major Incident Analyst

    Posted 15/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    The Incident Analyst is responsible for providing Incident & Major Incident support, analytics and reporting following the Incident Management process. The role includes the management and ownership of P1 & P2 Major Incidents for Health and Police customers as well as NEC internal services. The role requires strong communication skills to lead resolution activities, driving the actions forward and challenging stakeholders to ensure incident resolution is given the utmost priority. The role demands that the candidate has excellent business writing and grammatical skills as a large part of the role is to document the major incident activities more

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