Service Manager jobs in North East

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  1. Service Manager

    Posted 15/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Job Description and Responsibilities * Responsible for all aspects of contract delivery including finance, quality, people and client. * Responsible for the allocation and management of team and individual performance targets * Responsible for an overall minimum of 95% accuracy in all contract delivery * Responsible for all aspects of Performance Management, including identifying training needs and addressing appropriately * Demonstrate exceptional motivational skills * Responsible for the day to day management of people * Ensure contracts are achieving the agreed budget targets * Co-ordinate resources for current and more

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  2. IT Service Manager

    Posted 17/11/2021 by Harvey Nash

    Salary:
    £50,000/annum
    Location:
    Newcastle upon Tyne, Tyne and Wear
    Job Type:
    Permanent

    A fantastic opportunity exists for IT Service Management professional, to join a newly created team. this is a great time to join this forward thinkingglobal organisation as the Service team are developing a full ITIL focused service catalogue. The successful candidate will be famailisr with ITIL processes and have hands on experience in either/some/all of the following: Release Management, Service Transition, Service Design,Incident management, Problem management,SACM Further responsibilities include: Ensuring lifecycle developmental change is managed approriately- so experince working from inception to clousre is key, esnuring the amended more

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    Applications:
    Less than 10
  3. IT Client Service Manager - Newcastle

    Posted 09/11/2021 by Connectment

    Salary:
    £35,000 - £65,000/annum Pension, flexible working, training
    Location:
    Newcastle upon Tyne, Tyne & Wear
    Job Type:
    Permanent

    The Client: Our client is one of the UK’s leading providers of IT Managed Services in the Northeast. They have regional services, with a core focus on security, resilience and connectivity. With 300+ employees who in normal times would be based in Newcastle, London, Maidenhead, and Edinburgh. The option right now is two days in the office and the rest remote working. If a great team culture, real focus on well-being and a desire to work for a supportive company that cares about its’ people is up there with training and career development - then really, we should be talking. The Opportunity: As Client Service Manager, you will primarily more

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    Applications:
    Less than 10

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  4. Service Desk Delivery Manager

    Posted a week ago by NECSWS

    Salary:
    £NEG
    Location:
    Hartlepool,United Kingdom
    Job Type:
    Permanent

    Job Description The Service Desk Manager is responsible for the NEC Software Solutions Service Desk function which delivers services both to NEC corporate and our customers. The role sits within the Cyber Service & Technology (CST) business unit within NEC. The Service Desk Manager will lead a team of circa 50 FTE across the UK and India to deliver a high performing service desk. This role encompasses the management of end to end delivery of NEC’s first line response, Queue Management, Availability Alert Management and Business Continuity Management for the Service Desk primary location in Hartlepool. Customer service and satisfaction is at more

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  5. IT Service Desk and Support Manager

    Posted 17/11/2021 by Visualsoft

    Salary:
    £27,000 - £31,000/yearly
    Location:
    Stockton-on-Tees
    Job Type:
    Permanent

    We are looking for an experienced IT Service Desk and Support Manager to join our team in Stockton in this newly created role! As the manager of the IT service desk, you must be a strong leader with excellent communication skills. You must have a good customer service background as you will be the main point of contact for all IT related queries and issues. Your primary objective is to provide exemplary technical support, manage daily operations of the service desk and rapidly resolving technology issues that are reported through an internal ticketing system. Other responsibilities of the IT Helpdesk include: Purchasing, set up, asset recording more

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  6. IT Service Desk Team Leader

    Posted 15/11/2021 by LTS Resourcing

    Salary:
    £25,000 - £30,000/annum + attractive benefits package
    Location:
    Jarrow, South Tyneside
    Job Type:
    Permanent

    Our Global FTSE250 client are urgently seeking a IT Service Desk Team Leader to join their team on a permanent basis. As the IT Service Desk Team Leader, you will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests and incidents are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations. Key responsibilities of an IT Service Desk Team Leader: * Controlling scheduling and workload through the management of the team’s ticketing queue * Acting as a point of escalation more

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    Applications:
    Less than 10
  7. Product Proposition Lead - 12months FTC - Homebased

    Posted 11/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    You will be responsible for the development of Entitlement Services’ new service offerings over the secondment term. You will be supported by a project team consisting of sales and delivery colleagues in order to create new propositions, assist in the architecture of these and project manage them into a LIVE environment. You will be responsible for looking at further service opportunities once the contract has gone LIVE. There will be no people management responsibility in this role and a delivery manager will be assigned to all contracts signed. In order to successfully deliver the new services you will work closely with the ES senior management more

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  8. Dispatch Manager (Production)

    Posted 18/11/2021 by Rise Technical Recruitment Ltd

    Salary:
    £27,000 - £30,000/yearly
    Location:
    Peterlee,Durham
    Job Type:
    Permanent

    Dispatch Manager (Production) £27,000 - £30,000 + Excellent Company Benefits + In-House Training + Overtime + Career Progression Peterlee, County Durham (Commutable from: Middlesbrough, Darlington, Newton Aycliffe, Newcastle, Durham, Sunderland, South Shields, Bishop Auckland) Are you a Dispatch Manager from a production background looking for a fully autonomous role where you can progress to a senior level within the business, whilst playing a key role in the day-to-day organisation and performance of the business? On offer is an excellent opportunity to join a thriving business where you will lead and support a large team, putting more

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  9. Customer Service Representative

    Posted 10/11/2021 by IC Resources

    Salary:
    £NEG
    Location:
    Philadelphia,Philadelphia County
    Job Type:
    Permanent

    Customer Service Representative - Milan Customer Service Representative required for a global distributor of semiconductor components based in Milan. Reporting into the Branch Manager, you will be responsible for developing and maintaining strong relationships with customers and supporting the outside sales teams.   You will be responsible for customer orders from start to end, maintain monthly reports, and  ensure customers' expectations are achieved. This role will require you to have strong communication skills and be fluent in both Italian and English Any experience or knowledge of electronic components would be advantageous more

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  10. Parking Appeals Processor / Customer Service Advisor

    Posted 11/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    Delivery Key responsibility: * Receiving and inputting postal appeals on to the CMS * Professionalism in gathering the data * Sufficient and accurate data recording * Recording in a timely manner. * Ensure all appeal correspondence is available within a suitable time. * Ensuring evidence from both parties is attached to the right case; * Liaise with appellants to ensure all correct information is received. * Respond and action queries received from appellants * Respond and action queries and requests from London Councils Staff * Correctly identifying what type of data/correspondence it is (e.g. Notice of Appeal, more

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  11. Plant Hire Controller / Manager

    Posted 16/11/2021 by Rise Technical Recruitment Ltd

    Salary:
    £28,000 - £30,000/yearly
    Location:
    Middlesbrough,Middlesbrough
    Job Type:
    Permanent

    Plant Hire Controller / Manager £28,000 - £30,000 + Overtime + Excellent Benefits Middlesbrough, North East (Commutable from: Darlington, Redcar, Hartlepool, Guisborough, Whitby, Thornaby) Are you a Plant Hire Controller, looking to step up in to a Management role where you will take full responsibility for your own depot? This is an excellent opportunity to grow your own team whilst managing the engineers diaries. This is a great time to join this national market leading company as they continue to expand opening up more career opportunities for their growing work force. On offer is a varied role where you will be managing the engineers more

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  12. Global Service Desk Team Leader

    Posted 15/11/2021 by WDS Global

    Salary:
    £28,000 - £30,000/annum Excellent plus on call allowance
    Location:
    Jarrow, South Tyneside
    Job Type:
    Permanent

    GLOBAL IT SERVICE DESK TEAM LEADER My client a large manufacturing company are currently looking for a Service desk Team lead to run a team of 5 people at their offices in Jarrow Newcastle. Salary is c£28k plus an allowance for being on call. This is a permanent role so you need to be within a commutable distance. Please see below for JD The successful individual will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a first- class service more

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    Applications:
    Less than 10
  13. Personal Assistant to Director

    Posted 2 days ago by Department of Work & Pensions

    Featured job
    Salary:
    £27,565/annum
    Location:
    Newcastle upon Tyne, Tyne and Wear
    Job Type:
    Permanent

    (phone number removed) | Personal Assistant to Director | Newcastle DWP. Digital with Purpose This is a new and exciting opportunity to join a fast paced and high-profile area as an Associate Directors Support Manager. The Department for Work and Pensions (DWP) is the UK's biggest government department, building digital services that make a real difference to the lives of 20 million people. The successful candidate will provide executive support for two of DWP's Deputy Directors (DDs). You will have chance to work autonomously, as well as closely with these senior leaders. You'll identify and prioritise their diaries, manage requests more

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  14. Chief Information Officer

    Posted 15/11/2021 by Newham Council

    Salary:
    £101,460 - £117,348/annum
    Location:
    Newham, Northumberland
    Job Type:
    Permanent

    Job Title: Chief Information Officer Location: Newham, London Salary: £101,460 - £117,348 per annum Job type: Full time, Permanent We provide shared services and strategic and back office support to large councils like the London Boroughs of Havering and Newham, in addition to other public organisations across the country. Our 1,000+ people weave technology and quality into every approach, always looking to set benchmarks for the industry. And with teams focused on Technology and Innovation, Finance, Legal and Governance, Procurement, Property and Asset Management, Exchequer and Transactional and HR & OD - we've opportunities to last an entire more

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  15. Plant Manager (Oil & Gas)

    Posted 17/11/2021 by Rise Technical Recruitment Ltd

    Salary:
    £50,000 - £55,000/yearly
    Location:
    Middlesbrough,Middlesbrough
    Job Type:
    Permanent

    Plant Manager (Oil & Gas) North Yorkshire £50,000 - £55,000 + Car Allowance + Further Training + Progression + Holidays + Pension Excellent opportunity for a Plant Manager with a background in Oil & Gas or chemical process plant operations/ maintenance management to make the move into Renewable Energy with a steadily growing business that is building a name for itself as a UK leader in the Bioenergy industry. This business currently operates 2 large-scale power plants utilising biogas and biomass to provide heat and power to the surrounding areas while also supplying biogas to the national grid. They have plans to acquire a number of more

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  16. 1st / 2nd Line Support

    Posted a week ago by MaxAd Recruitment Ltd

    Salary:
    £26,000 - £28,000/annum Benefits
    Location:
    Newcastle upon Tyne, Tyne and Wear
    Job Type:
    Permanent

    £26,000 - £28,000 + Benefits As a result of impressive financial growth, an enthusiastic, tech minded 1st & 2nd Line IT Support Technician with experience of working in a service desk environment is required to provide a broad ranging, customer focussed support service on behalf of the UK's most innovative provider of adaptive, fully personalised retail spaces with sites scattered across the country. The successful candidate will be responsible for providing end-to-end support services designed to ensure the stable operation of our client's desktop and applications infrastructure. Specifically, this role acts as a first point of contact more

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    Applications:
    Less than 10
  17. Product Owner

    Posted 20/11/2021 by Solution Performance Resourcing Ltd

    Salary:
    £55,000 - £60,000/annum
    Location:
    Newcastle Upon Tyne
    Job Type:
    Permanent

    Solution Performance Resourcing is exclusively hiring a Product Owner for a super exciting IoT software start-up based in Newcastle. As the Product Owner will be the pivotal link between the development teams and external clients, taking strategic direction from the vision and context provided by our Product Manager. The Product Owner will manage product development by leading a multi-disciplined, Agile team of solution architects, software developers, data scientists, and DevOps engineers. You'll contribute to the full software delivery cycle from the beginnings of new product ideas, working with the delivery teams throughout implementation more

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  18. Major Incident Analyst

    Posted 15/11/2021 by NECSWS

    Location:
    Hartlepool
    Job Type:
    Permanent

    The Incident Analyst is responsible for providing Incident & Major Incident support, analytics and reporting following the Incident Management process. The role includes the management and ownership of P1 & P2 Major Incidents for Health and Police customers as well as NEC internal services. The role requires strong communication skills to lead resolution activities, driving the actions forward and challenging stakeholders to ensure incident resolution is given the utmost priority. The role demands that the candidate has excellent business writing and grammatical skills as a large part of the role is to document the major incident activities more

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  19. Major Incident Analyst

    Posted 18/11/2021 by NECSWS

    Salary:
    £NEG
    Location:
    Hartlepool,United Kingdom
    Job Type:
    Permanent

    Job Description The Incident Analyst is responsible for providing Incident & Major Incident support, analytics and reporting following the Incident Management process. The role includes the management and ownership of P1 & P2 Major Incidents for Health and Police customers as well as NEC internal services. The role requires strong communication skills to lead resolution activities, driving the actions forward and challenging stakeholders to ensure incident resolution is given the utmost priority. The role demands that the candidate has excellent business writing and grammatical skills as a large part of the role is to document the major incident more

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  20. Service Desk Officer

    Posted 3 days ago by Beyond Housing

    Salary:
    £19,300 - £20,649/annum
    Location:
    TS10, Warrenby, Redcar and Cleveland
    Job Type:
    Permanent

    Service Desk Officer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We're bold, ambitious, and proud to admit it and there's no better time to join Beyond Housing. We have gone through a significant period of growth and change and there’s even more to come! We're looking for someone as brilliant as you to join us as a Service Desk Officer to support the delivery of our ICT services. You won’t just be asking, “have you switched it off and on again?”. We need a true team player who thrives in a demanding environment more

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