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Jobs by Category Service Desk ‹ Back
… meet the current calls SLA. Schedule SCC engineers to meet the requested appointments or SLA's of the call. Communicate effectively to customer services desks for any required info. Ability to support engineers and customers with ICT hardware technical queries. Ability to work as part of a team or alone … more
… talented 1st Line Service Desk Analyst to act as a single point of contact between the client customer base and SCC ; handling all IT related enquiries and providing first class 1st Line Support. Main Duties of the job. To record all incidents/changes/service requests within the SCC service desk tool. Deliver … more
Incident Management of Major Incidents. Document all technical solutions within the Service Desk knowledge base. Provide technical support to 1st Line Service Desk Analysts. Record all incidents/changes within the SCC Service Desk tool. Contribute to delivering a 70% Remote Resolution target .. Answer inbound … more
Service Desk Analyst- Expiring soon!
Our consultancy client are looking for a number of service desk analysts to join their 24*365 service desk team that provides support to a number of clients across the public and private sector. You will be providing 1st line support via the phones, email and tickets submitted via a web portal and the … more
… different approach from purely commercial organisations. A vacancy exists in the Business Systems Department for a full time Service Desk Analyst. Reporting to the Service Desk Supervisor, you will provide outstanding customer support to users at all levels across the Club. This is a varied role where … more
We found 3 jobs outside your search area.
… proven experience of leading a service desk team? Are you looking for a new challenge? If the answer is YES Impetus Automotive, part of MSX International, are recruiting and we want to hear from you. Due to continued success and growth, we are now looking to recruit a Service Desk Team Leader to join the team … more
Are you an experienced Service Desk Analyst? Are you used to delivering customer focused support for a user base in excess of 1000. You must have the usual blend of. Working to and achieving Service Level Agreements with a first time fix rate of above 70. Incident Management Software e.g. LanDesk / Remedy … more
ICT Service Desk Analyst. Worcester. Contract. £10.92 per hour. Our client is looking for an experienced ICT Service Desk Analyst. Main Activities & Responsibilities. To record, categorise, monitor and resolve incidents and service requests to ensure that operational problems are resolved as quickly … more