We have an exciting opportunity to join our growing team in a challenging but rewarding position with significant opportunity for personal development.

Our client is a well-established, and growing business in Pontefract, West Yorkshire with humility, hardworking and a team first attitude at the centre of its core values.

Duties and Responsibilities:

• Log client support requests with accuracy and detail in our support ticketing system. Customers can request support via the phone, email or contact form on our website.
• Manage, investigate, and resolve client support requests remotely (via phone or email) and on-site when necessary.
• Manage and work on multiple tickets and projects simultaneously.
• Accurately create, update, and manage client knowledgebase articles.
• Configure and install IT software and hardware.
• Administer (when on-rota) the department’s “IT Procedures” mailbox managing alerts from client infrastructures

Essential Experience & Skills

• A minimum of 1 year of commercial IT systems support, preferably in a similar SME or MSP type environment.
• Working with Windows server operating systems and the tools that come with managing on-premises IT infrastructures (AD DS / DNS / DHCP / GPO/ File & Print Services).
• Installation, secure configuration, and administration of Windows desktop operating systems.
• Installation, secure configuration, and administration of networking equipment (routers, switches and wireless AP’s).
• Experience configuring anti-virus policies and resolving threats.
• Experience with backup technologies (at minimum configuring jobs and restoring file and folders).
• Experience in the provisioning and ongoing support of Microsoft 365 tenants, primarily Azure AD / Exchange Online / SharePoint Online / OneDrive / Teams.
• Confident and comfortable working on server and PC hardware, as well as installing equipment to server cabinets.

Benefits

• 21 Days holiday (rising to 28 days) plus all the usual bank holidays
• Paid lunch breaks
• Eye Test Reimbursement
• Free fruit, tea, coffee, alcoholic and non-alcoholic beer
• Contributory pension scheme
• Private healthcare*
• Exclusive discounts with a Perkbox membership*

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK FREE FROM THE RESTRICTIONS OF VISA AND WORK PERMITS.
Exposed Solutions is acting as an employment agency to this client.
Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will accept applications from any person for this role.