Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

24/7 Shifts - 2 days (7am - 7pm), followed by 2 nights (7pm - 7am), followed by 4 days off

Your new role:

• Troubleshooting customer technical faults and driving fault resolution
• Regular communication verbally and written with existing customers
• Take ownership and effectively manage support tickets including incidents and changes requests
• Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
• Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

What you’ll need to succeed:

• Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
• Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
• Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
• Excellent verbal and written communication skills with a professional phone manner

What we offer:

• Involved in varied projects that make a positive impact on critical services on a local and national level
• Vibrant company culture with a wide range of events and social activities throughout the year
• Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave