IT Helpdesk Engineer - Expiring soon!
Posted 15/04/2025 by Be-IT Resourcing Ltd
Location: Glasgow (Hybrid)
Salary: £35,000 (DOE)
Team: 4-person internal IT team, supporting ~260 users
Are you a technically-minded problem-solver who thrives on helping others?
We’re supporting a Law Firm who are looking for a proactive IT Help Desk Engineer to join its internal IT team in Glasgow. You’ll play a vital role in keeping our systems running smoothly and ensuring a high level of IT support for colleagues across the business.
This is a hands-on role where no two days are the same — from resolving Office 365 issues to managing virtual desktops and supporting device rollouts, you’ll be the go-to person for troubleshooting and support.
What you’ll do-
Provide friendly and efficient 1st and 2nd line support via Halo ticketing system
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Support Office 365 (Teams, SharePoint, OneDrive, user admin)
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Troubleshoot Azure Virtual Desktop (AVD) performance and user issues
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Manage endpoint devices with Microsoft Intune
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Handle user access, network issues (DNS, DHCP), and software support
- Previous experience in internal IT support or MSP environment
- Strong knowledge of Microsoft tech (Office 365, AVD, Windows 10/11, AD)
- Familiarity with basic networking (DNS, DHCP, TCP/IP)
- Clear, confident communication — especially with non-technical users
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- 6905
- Job ID:
- 223351026
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