Technical Engineer 
Maidenhead
Up to £40,000 + Benefits 

About the Company:

Founded 15 years ago, our client provides boutique IT services for small to medium-sized businesses, putting their individual needs over the standardised approach offered by larger service integrators. With dedicated in-house helpdesk and technical staff, the company has grown to support 300+ organisations across the UK, ranging from startups to major corporations.
Backed by a senior management team with over 75 years of combined industry experience, steady expansion has been a key focus, and they have grown rapidly through acquisition. First in 2016, followed by another M&A in 2022 and again in 2024 expanding the client base further and creating this opportunity to further expand the team!

The Role:

• Remote access to the client’s machine to resolve problems. 
• Utilize tools to continually monitor and manage problems as they arise and/or proactively prevent problems arising, working together with the service desk.
• To assist with installs, moves, and changes. Physically building, configure, installing or repairing IT services and solutions. 
• Take ownership of client incidents and be proactive when dealing with them. 
• Liaison with vendors to resolve issues 
• To visit client sites and provide technical support for logged issues. 
• To work on projects which may be under the guidance of senior engineer.
• Develop good working relationships with clients and establish a solid understanding of their infrastructure and business needs and issues. Also required to carry out some relationship management tasks. 
• Consistently document knowledgebase with client information and fixes. 
• Working within the guidelines of client specific service level agreements and objectives. 

The Candidate:

• 3 years’ experience as a Technical Engineer or a similar role within an IT support environment.
• Excellent customer focused approach and commitment to service delivery
• Bring an in-depth knowledge of Windows technologies such as Windows Server and Desktop operating system

In-depth knowledge of the following areas:

• Active directory and group policy administration
• Windows Server 2012 and above
• Windows Desktop 10 and above
• Hyper-V setup and administration
• Microsoft 365 tenant setup and administration
• SharePoint On-Line Setup and administration
• Strong networking capabilities (DNS, Routing, switching etc.)
• Experience with Meraki / Draytek / Sophos firewalls

Desirables:

• Previous MSP experience highly desirable
• Experience with MS Teams
• Experience with Cloud based Managed Service Platforms
• VoIP knowledge, preferably Gamma
• Knowledge of Cisco or HP switch and router infrastructure
• Knowledge of scripting in PowerShell, batch files or VBScripts
• Network Security Technologies including IDS/IPS
• Knowledge of desktop imaging software/services