Our client is seeking a motivated and detail-oriented IT Support Specialist to join their dynamic IT team. This hands-on position requires a team player who can work closely with every department on daily operations. You’ll be a member of an international team in St Albans. Travel to Manchester is required once or twice a month (the company will cover the cost)

Your main task is to support the IT Users on-site but you will also be working with employees and IT Service Desk team members in other locations in EMEA.

Key Responsibilities:

• 1st and 2nd level support within region standard Applications (M365, Adobe, FMS und IFS)
• Joiner / Mover / Leaver handling with ServiceNow
• Software provisioning (SCCM)
• Client hardware (desktop, laptop, tablet, barcode scanner) & peripherals (printer, scanner, copier, fax)
• Installation, maintenance & provisioning
• VoIP
• Network support (LAN) and monitoring of WAN and servers
• Mobile devices and contracts
• Introduction & training
• Licence Management
• Team member of projects
• Local contact for Platform Services
• Quotes and order process of hardware

Qualifications and experience:

• Relevant educational qualifications
• Additional trainings for Microsoft (MCP level) and Cisco (CCNA Discovery)
• 3 years work experience in the IT Service Desk area
• ICT service operations
• Basic ITIL knowledge
• Broad technical skills hardware, OS & software (Microsoft, mobile devices)
• Basic technical skills Server OS, network, storage (SAN, NAS)
• Basic application architecture know-how
• Good analytical and conceptual abilities.
• Independent, but with team skills for dealing with IS specialists and key users
• Open and communicative, likes dealing with people (telephone & teams support)
• Flexibility and willingness to travel to Manchester once or twice a month

Our client offers:

• An exciting and varied job in an international environment
• A work environment which promotes further growth and continuing education
• Competitive salary and benefits

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