Business Analyst

Must have Travel GDS experience for this position

The role of Business Analyst has responsibility for being a Subject Matter Expert, defining and owning the capabilities of the business systems. This position works closely with technical stakeholders and colleagues in capturing as-is and proposed changes to processes and systems and supporting them through to realising business case benefits.

Only candidates with the following experience will be shortlisted:

• Minimum of 2 years’ experience as a Business Analyst delivering business system and process change in commercial IT/software and airline or general travel industry experience (mandatory)
• Proven experience of producing appropriate and effective technical and non-technical documentation
• Experience with airline booking tools, Travelport or other GDS Systems (Galileo, Amadeus, Sabre, Worldspan)

Essential functions of the job

• Be the go-to expert for software platforms, product sets and business system capabilities
• Seek solutions and address deficiencies in a product, process or knowledge and managing delivery into production and live use for the business across all regional offices
• Define and develop capabilities of an existing product or process in live operation
• Capture and transform business requirements into technical solutions using appropriate techniques such as Use Cases, User Stories, UML diagrams and other artefacts
• Test new functionality as defined and developed with individual and/or instrumental involvement
• Analyse and understand APIs for integrating third-party platforms such as airline reservation and airport operation systems, hotel booking facilities, payment gateways, insurance services etc.
• Run workshops with internal and external stakeholders, and work with third-party providers and experts where necessary, to understand the behaviours and requirements of interface systems
• Demonstrate and present product and resolution ideas both internally and externally to existing/potential clients, supplier partners or third-party providers
• Supply visibility of product or process changes, ensuring awareness and clear requirements for technical teams to work to
• Provide assistance, support and guidance to all appropriate personnel for business and technical system requirements

Other responsibilities of the job

• Manage the lifecycle of small change, enabling continuous improvements to be made to processes and systems with minimal disruption to the business
• Keep up-to-date and familiar with industry standards and trends
• Perform other duties as may be assigned from time to time

Education, experience and skills

• Education to Degree level or higher
• Previous Business Analyst experience delivering business system and process change
• Proven experience of producing appropriate and effective technical and non-technical documentation
• A good understanding of common interfacing and integration technologies and standards
• A good understanding of UML and other common modelling languages and tools
• Knowledge of airline booking tools, Travelport or other GDS systems
• Experience in commercial IT/software delivery, and airline or general travel industry experience
• Competent user of Microsoft Office 365 and collaboration tools
• Track record of working in a fast-paced environment
• Communication – professional yet friendly, collaborative, able to build rapport and trust, ability to communicate effectively both verbally and in writing, and have a positive influence on the target audience and circumstance