First-Line Technical Support Engineer

Posted 06/06/2024 by RedTech Recruitment Ltd

Ipswich, Suffolk
£23,000 - £25,000/annum Excellent Benefits

First-Line Technical Support Engineer

A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues.

Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available).

Salary: £23,000 - £25,000 per annum + benefits

Requirements for First-Line Technical Support Engineer:

  • Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting
  • Proven commercial experience in ensuring an amazing customer experience
  • Excellent problem-solving skills
  • Strong troubleshooting skills
  • You truly care about customer experience
  • Strong verbal and written communication skills - this role is largely communicating with customers via phone and email

Responsibilities for First-Line Technical Support Engineer:

  • Triage customer support enquiries for a communications software suite of products
  • Log all calls on the CRM
  • Solve issues where possible, and escalate when needed
  • Keep abreast of issues for customers and update them accordingly

What the role offers:

  • Working for a tech-for-good company supporting the NHS
  • Join a company with a wonderful culture proven by their excellent staff retention ratio
  • Full training and pathway into the world of technical support & communications software


If you would like to apply for this unique Support Engineer role then please send your CV via the relevant links! We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by emailing (if this email address has been removed by the job-board, full details for contact are available on our website).

Keywords – First-Line / 1st line / Technical Support Engineer / Customer Support Specialist / Help Desk Technician / IT Support Specialist / Service Desk Analyst / Desktop Support Technician / Application Support Analyst / Software Support Specialist / User Support Technician / IT Helpdesk Support / IT Service Desk Analyst / Customer Success Engineer / Client Support Technician / Support Desk Technician / End User Support Engineer / Software Troubleshooter / Product Support Specialist / Desktop Support Analyst / Customer Service Technician / Technical Customer Support Representative


RedTech Recruitment Ltd focus on finding roles for Engineers and Scientists. Even if the above role isn’t of interest, please visit our website to see our other opportunities.

We are an equal opportunity employer and value diversity at RedTech. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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