Helpdesk Support Analyst

Posted 01/05/2024 by Technical Prospects Ltd

Harrogate, North Yorkshire
£25,000 - £28,000/annum Plus Great Benefits

Helpdesk Support Analyst

Full-time, Permanent, Harrogate Office Based

Offering £25,000 - £28,000 Basic Salary plus Great Benefits

Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment.

Helpdesk Support Analyst - Key Accountabilities

  • Provide 1st/2nd line IT support in response to user requests logged, escalating tickets to 2nd/3rd line when appropriate.
  • To promote company guidelines and policies regarding email and internet access security.
  • Proactively and reactively install hardware, software, network kit and much more.
  • Source and purchase IT peripherals, software and mobile phones when requested.
  • Build and configure new and redeployed laptops, desktops, PCs and VDI terminals.
  • Carry out repairs to any peripherals, laptops, desktop PCs, printers, scanners, etc.
  • Use, review and update procedures when necessary following best practice.
  • Ensure all necessary administration tasks are kept up-to-date.

Helpdesk Support Analyst - Skills and Experience

Technical Skills

  • Installing and troubleshooting MS Windows 10 and 11.
  • Experience supporting MS Office Packages from 2016 – 2021 including Excel, Word, PowerPoint and Access.
  • Experienced imaging and configuring laptops and desktops.
  • Providing basic Microsoft 365 administration support.
  • Supporting Microsoft Active Directory and network printers.
  • Experience supporting LAN/WAN technologies.


  • Experienced providing 1st/2nd IT helpdesk support with the technical skills required.
  • Be an effective communicator, comfortable discussing and investigating customer IT issues, via telephone, email and face-to-face.
  • Be team orientated with the ability to work on own initiative.
  • Have an interest in technology and desire to pursue a technical support career
  • Comfortable building relationships internally with various stakeholders within the group and externally with suppliers.
  • Be highly organised and self-motivated.

The role of Helpdesk Support Analyst is offering £25,000 - £28,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client’s head office in Harrogate.

All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position of Helpdesk Support Analyst.

This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

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