Field Engineer

Posted 10/05/2024 by Modern Networks Ltd

Location:
Hitchin, Hertfordshire
Salary/Rate:
£28,239 - £32,089/annum

About us

Established in 2000, Modern Networks are a growing IT Managed Service Provider (MSP) and Internet Service Provider (ISP) specialising in providing services to the property management sector and commercial businesses nationwide. We work closely with our customers to deliver a wide range of IT services from endpoint technology to connectivity and telephony. We partner with market leading providers to deliver first class services and solutions.

The Role:

We are currently looking for a Field based IT Support Engineer to join our busy support team, to help support our South East (Herts / London etc) customers with field visits. You'll be supporting office IT systems including windows networks, associated cloud services, infrastructure and connectivity. The ability to work independently is key to the role, but as you’ll find out when you join our Field Services team, you’ll never be ‘on your own’, our engineers have a wealth of experience and knowledge to share and support your growth. We’ve been growing rapidly and are looking for someone who's willing and able to grow with us. There is plenty of opportunity for progression within the role and the company itself so if you’re looking for that next step of your career then this role could be perfect for you.

What we're looking for:

  • Experience providing high quality 1st and 2nd line support
  • All aspects of Windows desktop & application support
  • All aspects of tablet and mobile device support
  • Basic network troubleshooting incl. ping and traceroute.
  • Administering Microsoft Active Directory, Exchange Server & Office 365.
  • A desire to learn and further their skills by working towards industry recognised certifications
  • Excellent written and spoken communication skills
  • Excellent organisational skills including the ability to manage and prioritise workload
  • As this role is field based, it is a requirement to have a full UK driving licence.

What you’ll get from us

  • Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We love a success story – our Managing Director started with us as an engineer!
  • Knowledgeable, high-achieving, experienced and fun colleagues
  • A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
  • Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
  • 25 days annual leave + bank holidays
  • Active workplace committees (Social / Wellness)
Type:
Permanent
Contract Length:
N/A
Job Reference:
MN-CW055
Job ID:
221273726

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