Customer Support Advisor

Posted 26/06/2024 by Younique Recruitment

TR15, Pool, Cornwall
£23,000 - £26,000/annum

Customer Support Advisor required by a leading provider of Satellite Communications. Our client have a global presence including offices in 10 countries and have 250 staff globally. Our client are debt free, in a financially strong position and continue to grow their operations further. There is an excellent opportunity to learn more about satellite constellations such as Starlink by Space X from Elon Musk and Kuiper by Amazon! 

This role will involve supporting customers over the phone and face to face and helping to resolve their IT/Technical/Satellite issues. Good problem solving skills are required for this role. 

The successful candidate will have the following essential skills and experience:

  • Must have an IT qualification or certification – this could be a HND/BTEC/A Level/Degree in Computer Science or a related field. CCNA or CompTIA or something similar would also be sufficient.
  • Must have good strong customer service or customer support skills gained from a current or previous roles. Customer service or Customer Support experience can be gained from Non-IT roles.
  • Must be willing to work on a shift pattern of 4 on and 4 off including covering days and/or nights with hours from 8-8 or 9-9 or 10-10

The following company benefits are provided with this role:

  • 253 hours of Annual Leave + Bank Holidays
  • Shift Allowance of 3.5k
  • Sponsored Personal Pension Plan - up to 7.5%
  • Free Life Assurance x4 Annual Basic Salary
  • Free Private Medical Insurance (Single Basis)
  • On-Site Gym
  • Free Parking

Apply Now

How do you like the sound of this role? Are you ready to take the next great job in your career - Simply apply for this role - and we will respond to your application within 24 hours!

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