Internal Account Manager

Posted 03/05/2024 by Modern Networks Ltd

Hitchin, Hertfordshire

Who we are

Established in 1999, Modern Networks are the leading specialist provider of managed IT and Telecoms services to the UK’s commercial & retail property sector. We are also an independent Internet Service Provider (ISP). We work with more than thirty of the UK’s leading Managing Agents to deliver services to over 1800 of the most prestigious buildings and shopping centres across the UK. We are a Microsoft Gold Partner, Cisco Premier Partner, HP Silver Partner, and a member of the Institute of Workplace and Facilities Management (IWFM). In addition to our work in the property sector we also work with over 200 SMB organisations in Public Services, Industrial and a variety of other sectors.

What you’ll be doing

As an Internal Account Manager, you will be responsible for supporting our Account managers in managing our existing client relationships and positioning new services to meet our ambitious business goals.

The majority of your time will be in the office, talking to our customers on the phone, learning about their IT and Communications needs, providing them with simple, straightforward advice and information on how Modern Networks can support them.

What makes you a great fit

  • You’re a great communicator – you’ll be the first point of contact for questions, queries, and orders
  • Your attention to detail is second to none – part of the job is creating quotations and proposals
  • You’re a great communicator that builds confidence through regular and clear dialogue.
  • You’re process driven –– some of the work we do can be pretty complex with the added excitement of tight deadlines, so we need people who can follow the plan and get it right for our customers every time
  • You’re a team player – got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they’ll do for you when you join us
  • You understand basic IT terminology but are willing to learn further and deeper as new technologies emerge

What we're looking for

  • You’ve got a proven track record in Solutions Selling.
  • You're familiar with IT channels.
  • You put the customer first - we're looking for someone to take over some of our long-term customer relationships, and we want you to be a trusted partner, not the person that calls once a quarter.
  • Your ambitious - we're looking for a pro-active salesperson with the motivation to succeed and get results.

What you’ll get from us

  • Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us. We love a success story – our Chief Technology Officer started with us as an internal account manager!
  • Knowledgeable, high-achieving, experienced and fun colleagues
  • A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
  • Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us better.
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