1st Line Support Engineer

Posted a week ago by Aspire Recruitment Consultants

Location:
Bexley, Greater London
Salary/Rate:
£25,000 - £28,000/annum

The Company:

Due to internal promotions, this Managed Service Provider with a strong client base is seeking a 1st Line Support Engineer

The Department:

IT Service Desk is made up of a team of engineers covering all support tiers and abilities, from 1st line apprentice engineers through to 3rd line engineers.

The Role:

  • Reporting to the Service Delivery Manager
  • Single point of contact with the customer, maintaining ownership of the original fault and acting as the main point of contact
  • Correctly logging incidents, problems, and service requests, categorising and prioritising them in line with team procedures
  • Conducting full and thorough diagnostics with end users to enable the first point of contact incident resolution
  • Provide timely updates, ensuring the fault is assigned to the correct level of priority and attention
  • Demonstrate the ability to troubleshoot and resolve support issues within the agreed SLA
  • Diagnosing and resolving incidents to the customer’s satisfaction

Key Skills:

  • A strong desire and focus on continuous improvements and personal development
  • Ability to provide first-class customer service skills at all times
  • A professional, courteous, and friendly manner
  • Good knowledge of Microsoft Windows 7 – 10 and Mac OS/ Microsoft Office suite
  • Basic knowledge of user administration (Active Directory, Azure Ad, Exchange, Office365)
  • Good understanding of workstation builds and configuration/hardware troubleshooting

5 days per week  - Shift basis is as follows: 07:00 am until 3:45 pm - 08:45 am until 5:30 pm - 09:15 am until 6:00 pm

Due to high levels of applications, Aspire Recruitment will only be able to contact candidates who are short-listed for the role. You are welcome to apply for forthcoming roles placed by Aspire Recruitment.

Type:
Permanent
Contract Length:
N/A
Job Reference:
DMS/276
Job ID:
219525271

Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk.

Create new Job Alert

Create a new Job Alert to make sure you see the best new jobs first!

Your search has been saved and has been added to your Job Alerts