Technical Analyst

Posted 5 days ago by Zen Personnel Limited

Liverpool, Merseyside

Technical Analyst role with Liverpool City Council

£13.65 per hour PAYE / £17. And 24 per hour umbrella PAYE

Summary: Primarily processing admin tasks logged in our ITSM system with potential requirement to handle incoming calls from customers.

Detail: Processing technical (admin) tasks that are generated from customer requests. These include creating new users in various systems, adding permissions, reinstalling software, building laptops, configuring phones etc.


  • Understanding of ITIL Service Management principles
  • Excellent computer and keyboard skills
  • Understanding of Active Directory / Group Policy
  • Skilled user of the Microsoft Office suite
  • Collaboration with multiple specialised technical teams
  • Can adapt to line of business applications (with appropriate training)
  • Analytical skills
  • Ability to be innovative and use own initiative
  • Liaison with colleagues / customers delivering request fulfilment tasks
  • Polite and professional at all times
  • Taking ownership and accountability in the triage of customer issues


  • Answering incoming calls.
  • Analysing and troubleshooting customer issues and questions in real time at the first point of contact.

This is primarily an office based role.

Start Date:
As soon as poss
Contract Length:
Rolling contract
Job Reference:
Job ID:
Less than 10

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