KEY DUTIES AND RESPONSIBILITIES:
Your duties as the IT Service Desk Manager will be varied however the key duties and responsibilities are as follows:
1. Ensure delivery of a high quality first/second level response to callers to the Service Desk, working to agreed SLAs.
2. Develop relationships with key management leaders and provide ongoing reporting on IT Business Services to key stakeholders
3.Ensure team compliance with the IT Service Management System (ITSMS) and any local procedures within our Group of businesses.
4.Develop the Service Desk team members' skillsets to improve end user support across core services and applications.
To be successful in your application to this exciting opportunity as the IT Service Desk Manager we are looking to identify the following on your profile and past history:
1. ITIL v3 or v4 Foundation
2. Recent experience of running a technical service desk team of 2 or more people, with management of direct reports
3. Managing a Service Desk function and providing a high quality of service and support to a diverse group of employees
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