Technical Product Support Specialist

Posted a week ago by In Technology Group

Remote job
Location:
Edinburgh
Salary/Rate:
£20,000 - £22,500/annum 28 Days Holiday, Mentoring +More

Technical Product Support Specialist
Fully Remote
£22,500K

My client is a specialist software company that has been well established since 1995 and has continued excelling in it's chosen field since that moment, even opening more offices throughout the UK! They're the leading software company for their field and have a massive client base that keeps on growing, for this reason they're looking to add an extra member into their tight-knit team. To make the most of the booming talent in the market at the moment, this role is fully remote!

Main Duties:

  • Providing excellent customer support to their large client base
  • Maintaining a strong knowledge on the company's specialist software
  • Troubleshooting software and hardware issues
  • Utilizing diagnostic knowledge and straight-forward thinking to help customers wherever possible

Requirements:

  • Strong communication skills
  • Strong diagnostic /troubleshooting skills
  • Experienced in a HelpDesk/ServiceDesk environment
  • Experienced in software/hardware troubleshooting

Company Benefits:

  • High employee retention
  • Strong culture motivated workforce
  • Company pension
  • 28 Days paid annual leave

If you like the sounds of this position, then hit apply not and we will be in touch. If you have any questions you can contact me by calling (phone number removed) or emailing darcey . obyrne @ intechnologygroup . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Type:
Permanent
Contract Length:
N/A
Job Reference:
PR/004375_1659604735
Job ID:
217281221
Applications:
Less than 10

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