Opportunity to join a busy and vibrant IT team based in North Norwich - Anglian Group is the UK's largest home improvement company with an impressive nationwide presence we are currently looking to recruit an experienced 2nd Line Support Technician - the role will include:

• Provide second line support for all company users in all aspects of IT

• Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA’s

• Assist with conception, design and implementation of any new or enhanced IT solutions

• Maintain the company’s IT asset database

• Ability to work on your own initiative but also part of a team.

  Experience required:

• In depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues.

• Good knowledge of MS Exchange and Active Directory

• Strong knowledge of Desktop and Laptop hardware and be able to troubleshoot problems.

• Knowledge of PowerShell scripting

• Understanding of TCP/IP.

• Awareness of Citrix.

• Knowledge of Android and other mobile operating systems.

• Provide remote and on-line support.

• Knowledge of WAN, LAN and wireless.

  This role is Monday to Friday 37.5 hours per week - You will need a full UK driving license with this role. Occasional UK Travel may be required.

We are certified as a Covid-19 secure employer – having complied with Government’s guidance on managing the risk of Covid-19.
Through Anglian’s value to “Succeed Together” we are committed to Equality and Diversity. We recruit the ‘best person for the job’ regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability - creating an inclusive working environment and culture for all our employees.