IT Support Engineer

Posted 25/07/2022 by Bridge Partners

£30,000 - £40,000/annum
Do you enjoy providing high quality IT support to businesses but prefer working face-to-face? Are you looking for a role that can grow and develop with your abilities? You will be an important part of our onsite support team in a multi-faceted role that combines strategic advice, project work and ‘hands-on’ desk side IT support with some fantastic companies doing amazing things.

About Bridge Partners

Bridge Partners is an MSP based in Cambridge who support clients with outsourced IT around the UK and abroad. We provide bespoke onsite and remote support to exciting, high growth and ground-breaking SMEs in sectors including biotechnology, life sciences and finance. We focus on long-term relationships that stay true to our core values of Clarity, Partnership and Quality. The Company continues to grow, and we are actively looking for talented people to help us achieve our ambitious growth targets over the next 3 years.

The role

• You will be supporting typically 4-6 clients, working on site 3 - 4 days a week (the majority of clients are based in Cambridge, Stevenage and London).
• You will quickly be up and running with onsite client support, with assistance from our head office service desk team.
• You will be part of delivering varied and interesting IT projects.
• You will providing guidance and strategic advice for clients.

What we need from you

• The ability to build strong relationships and gain the trust of the clients you visit.
• Excellent customer skills: you must be a people person with patience and confident communication skills.
• Great problem-solving skills with the ability to see the challenge through.
• Excellent and proven technical skills within a Windows environment, with an ability to pick up and troubleshoot issues with Linux and MacOS also.
• Proficiency in managing on prem Active Directory and other on premise Windows server roles.
• Exposure to virtualisation, either through VMware or Hyper-V and an understanding of the core functionality.
• Proficiency in managing Microsoft 365 tenancies across various products such as Exchange Online, SharePoint Online and Microsoft Teams.
• Exposure to running clients in a hybrid environment with AD DS and AAD.
• Exposure to virtualisation on Azure or AWS.
• Exposure to serverless public cloud based services, such as Azure Blob Storage.
• Experience with backup systems and storage platforms.3
• Core understanding of networking and firewall management.

What we will offer you

• At Bridge Partners, we are a friendly bunch with passion, ambition and we thrive on teamwork, learning and development.
• We are committed to your personal career growth and we will provide you with opportunities to further your technical skills and progress within the business.
• Profit share, BUPA health care and 5% contributory pension.
• 33 days holiday (including bank holidays), increasing every 2 years you work with us.
• A wide variety of company socials.
• Further benefits and perks can be found on our website

Location: Cambridge, On-site with clients 3-4 days a week
Contract: Full time, Permanent
Salary: £30-40K

You may have experience of the following: 2nd Line Support, Helpdesk Analyst, Second Line Support Technician, IT Support, Network Engineer, Technical Support, Help Desk, Second Line Support, etc.

Ref: 135 037
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