Join our community.

Make a real difference to the digital transformation of Santander, helping its customers and businesses prosper. You will work with multiple business areas to understand their requirements for operational communications, champion prioritisation, and work with IT on the design and control model, ensuring governance is completed throughout.
You will deliver digital first communications, in line with our goal to be a responsible and sustainable business. A key contributor for Santander strategic operational communication system, ensuring technical priorities are highlighted on behalf of COO. You will deliver on the prioritised migration plans to remove all legacy communication systems and migrate the communications across to the strategic system.

The difference you'll make.

• Managing and empowering a high performing team, enabling them to meet critical demands and deliver to tight deadlines with accuracy

• Driving the development of Santander's strategic Operational Communication tool regularly reviewing technical needs and champion the prioritisation of them at CCM domain strategy meetings, taking accountability for user story documentations to ensure the right solution is delivered.

• Building strong relationships across the CCM domain to ensure business targets and WAVE initiatives are achieved as per the agreed plans

• Providing SME service for multiple Product Owners across San UK to understand the need for communicating with customers and influencing decisions moving towards a fully digital (email, SMS, push) mode of communication

• Ensuring frequent review of communication Risks and work across San Services to complete actions that reduce the severity or mitigate the risk.

• Acting as representative for Santander Operations in key meetings, making decisions on behalf of the San Ops business.

What you'll bring.

• Previous management or SME knowledge of a communication system (preferably CCM)

• Experience of working with IT on complex architecture/designs and designing control models to support new functionality

It would also be nice for you to have.

• Management of a high performing technical team

• Experience managing multiple user cases/projects, ranging from simple to complex simultaneously, continuously delivering and aligning to governance and control models

• Knowledge of ORA's and identifying, assessing, managing and reporting risk

• Knowledge of Agile methodology, user stories, JIRA, Confluence

What else you need to know.

Fulltime, flexible but mainly in core hours to support product owners/internal customers. Occasional out of hours to support pre-arranged deployments. Bradford with travel to sites for specific meetings where required.

Opportunities to embrace Agile with us as we transform our business, work in an environment with leading edge technology, attend 'Meet Ups' and be part of internal and external technology communities and work for an organisation that's dedicated to your learning and ongoing development.

How we'll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Competitive salary

• Eligible for a discretionary performance-related annual bonus

• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

• 30 days' holiday plus bank holidays, which increases to 31 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• £6,000 car allowance per year

• Company funded individual private medical insurance

• Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments

• Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover

• Share in Santander's success by investing in our share plans

#ThePlaceToBeYourself - Everyday Inclusion at Santander

We are committed to making sure all our colleagues feel they belong and are supported to succeed. Our customers come from a wide range of backgrounds, and so do our people, so we welcome applications from across society.

You can find out more about how we're embedding an inclusive culture that encourages our people to bring their full and authentic selves to work on our Inclusion and Belonging page.

A bit more about Santander

At Santander we're driven by our purpose - to help people and businesses prosper. This means we help customers to create change for themselves and those around them, and we champion businesses to grow sustainably. We do this by always living our values of Simple, Personal and Fair.

At Santander, we each take personal responsibility for managing risk by embracing the I AM Risk framework - to Identify, Assess, Manage and Report risks, and to continuously build a deeper understanding of the risks we face. It is an important part of our culture at Santander, and we will provide you with knowledge to help you manage risks in your role.

What to do next:-

If this sounds like a role you're interested in, then please apply.