AVEVA infuses industrial software with intelligence to empower people to shape a sustainable future. We work with our customers and harness the power of our ecosystem to deliver operational agility and empower human expertise. Our solutions advance engineering and operations with Performance Intelligence. From water and energy to food and infrastructure, we inspire insights that transform opportunity into sustainable business value. We combine unparalleled intelligence with collaborative innovation to enable people and industries to thrive.
There are 6,000 of our people at 90 locations in more than 40 countries who challenge themselves and each other to create and improve the transformative technology our customers need. With our help, industries across the world can make a positive difference to the lives of people everywhere.
We take pride in our core values and the diversity of our people, valuing the unique experience and expertise that people from different backgrounds bring to our business. At AVEVA, we’re all about Limitless possibilities. Are you?
To provide IT support within agreed SLAs to AVEVA offices to maintain and develop the efficient and effective operation of the IT and communications systems to meet business requirements.
Manage the end to end cycle of external and internal IT requests and projects that impact the wider Exec community.
You will be the single point of contact for general IT queries and process, alerting issues and workarounds as needed as well as checking and testing equipment in advance of any high-profile events and new executive joiners.
• Helpdesk and Local Support:
o Ensure that remote support and local tickets are being handled based upon priorities and agreed SLA’s and ensure that effective and appropriate level of support is provided to the AVEVA user base.
o Provide feedback on resolution of tickets and provide appropriate suggestions if improvements to existing processes are required.
o As an escalation point for incidents and requests that cannot be handled by standard or agreed processes.
o Prioritisation of workloads in high pressure environments.
o Systematic, disciplined and analytical approach to problem solving with good attention to detail.
o Aid in cost control and providing feedback on budget execution plans.
o Always approach each Service Request with an effective resolution that includes both technical and cost elements baked in.
• Strategies, Policies & Procedures:
o Follow agreed IT policies and processes.
• Global Working:
o Champion good process documentation and technical excellence is shown in concluding IT projects.
Important Working Relationships
• Head of End User Services
• Members of the AVEVA IT Service Management team
• Members of the AVEVA IT Operations teams
• Members of the AVEVA Security teams
• Real Estate and Facilities teams
• Members of the end user community
• Third parties, including service providers
Knowledge, Skills & Experience Required
• Strong senior stakeholder management skills and experienced in delivering exceptional customer service
• Experienced in working as a member of an IT team and working together despite the disparate locations and cultures.
• Being able to recommend new ways of working (not necessarily related to a technical solution only) or processes to improve on the effectiveness of the local/global IT Team.
• Good in communication and able to translate ideas and technical processes into easily consumable action points for the AVEVA user base as and when appropriate.
The AVEVA technical strategy is for a Microsoft first approach supplemented by applications from other vendors to meet specific business needs. We expect the job holder to:
• Be strong in certain IT technical foundations and have a deep understanding on how these various technologies work and inter-relate.
o Desktop, Laptops Hardware
o Windows OS (client)
o Apple Mac OS
o Office 365
o Collaboration Tools: SfB, Teams.
o Printers (print server & devices)
o Active Directory administration
o BitLocker encryption
o IT Security fundamentals
o BitLocker encryption
o In-depth exposure to various IT hardware including communications and AV equipment
The following are examples of technologies/certifications that would be advantageous to the background of the applicant:
Operating system – Windows clients OS, Mac OS would be an advantage.
Networking – LAN/WAN technologies (Wired and Wireless), Min basic knowledge on switches, router & Firewall HWs.
Hardware: Dell, desktops, Laptops, Mobile Phones, Printers, AV Meeting Rooms.
Other: Knowledge and experience of ITIL - ITIL certification desirable but not essential.
AVEVA is an Equal Opportunity Employer. We are committed to being an exemplar employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.
Concerning agencies: AVEVA does not accept unsolicited resumes and will not be responsible for fees related to such.
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