Junior Implementation Associate

Posted 4 days ago by FINTEC recruit Ltd

Location:
Edinburgh

FINTEC recruit is seeking a Junior Implementation Associate for our Fintech Saas client business based in Edinburgh. This is a permanent role with great opportunity for progression. Competitive salary, negotiable by experience.

You will be working with business clients within the sales process (post-sale) in terms of onboarding new customers successfully to use the company's software platform/product. There will be some travel on occasions within the UK and possibly overseas.

Responsibilities:

  • Working with new clients in demonstrating the software platform system and features and full roll-out of the system for the client.
  • Onboarding new clients to the system successfully
  • Attend internal meetings and conference calls in reviewing customer progress
  • Gather customer requirements and create user stories
  • Test and troubleshoot the setup for the platform and create Jira tickets where applicable
  • Generate and manage customer cases in Jira and with the internal Product Owner
  • Liaise with internal Support managers to ensure hardware install and support.
  • Liaise with internal Product/Ops team on improving the processes
  • Support training sessions, classroom based, Webex or telephone
  • Plan, structure and deliver training sessions in the Implementation Managers absence

Skills and Experience required for the Junior Implementation Associate:

  • Exposure to implementing complex software projects
  • Able to engage with a customer at all management levels
  • Strong relationship building and influencing skills
  • Business analyst's skills or experience in scoping out requirements would be an advantage.
  • Competence with project management tracking tools
  • Some account management experience would be an advantage
  • Appreciation of the latest legal/regulatory and compliance issues and requirements.
  • Proficient in excel, google suite and Jira.
  • Educated to A Level standard or equivalent
  • Bi-lingual skills are desirable but not essential.

Full details for the Junior Implementation Associate role is available on application . To apply please send your CV to FINTEC recruit

Type:
Permanent
Contract Length:
N/A
Job Reference:
BB904_1623269938
Job ID:
213942143
Applications:
Less than 10

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