IT Support

Posted a week ago by Smart10Ltd

SG5, Ickleford, Hertfordshire
£19,000 - £25,000/annum

Job Title: IT Support 
Salary: £(phone number removed) per annum, depending on experience
Location: Hitchin
Contract: Permanent, Full Time
Hours: Monday-Friday, 9am-5pm
There is also a 6am-2pm shift on a rotational basis and out of hours cover up to 10pm for which there is additional compensation.

Company Profile: A busy, well-established Managed Services Provider providing end to end solutions for a valued customer portfolio with a fantastic focus on providing quality customer service are now looking for an IT Generalist to join their small and dedicated team of IT professionals.

The Role:

  • IT user administration
  • Handling day to day queries from customers via phone, e-mail and online chat
  • Keep customers updated with progress
  • Ability to explain technical problems to a non-technical audience
  • Troubleshooting issues and using initiative to find solutions
  • Onsite customer visits for issues that cannot be solved remotely
  • Systems monitoring
  • Support with technical implementation projects
  • Administer active directory, azure, 365 and other cloud services

Skills/Experience Required:

  • Circa 2 years+ IT infrastructure support
  • Experience within windows operating systems, office 365 administration, Exchange, Active Directory, IP networking, antivirus technologies, scripting languages e.g. Powershell
  • Excellent communication skills, both written and verbal
  • Great problem solving and calm approach
  • Solid customer service skills

Benefits/Additional Information:

  • 20 days annual leave + bank holidays
  • Free, onsite parking
  • Pension plan available

Should you be short listed for this position, a member of the Smart10 team will be in touch with you within the next 7 days. We may contact you about other potential vacancies too, should we feel these are suited to you. If you do not hear back from us, please take it that your application has been unsuccessful on this occasion.

On behalf of all at Smart10 Recruitment, we wish you the best of luck with your application and wish you all the best in your pursuit for a new position.

Smart10 Ltd is a "Multi Award Winning" and independently run recruitment consultancy, based in Hertfordshire. We specialise in both Permanent and Temporary positions across all Business Support roles.

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Contract Length:
Job Reference:
Job ID:
Less than 10

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