My established and professional client are looking for an IT Support Technician to join their busy IT Team on a permanent basis.  The role is to start ASAP and will be providing full desk-side and remote IT support to a busy office located in Crawley and to also attend other local offices occasionally when required – a car driver is essential please. 

The role will be office based with the opportunity to work from home one day a week.

There are numerous future projects coming up and lots of scope to use your existing technical skills along with learning an array of new ones. 

Due to expansion of the IT Team, this is a brand new role and there is fantastic career progression available. 

You will have a minimum of two years’ experience supporting Windows 10 devices and laptops in a Desktop role, have basic networking skills and experience of coordinating internal and external resources to achieve satisfactory service levels. 

The role would ideally suit someone at a 2nd Line level and outstanding communication skills are absolutely essential. 

Skills and experience required:

• Minimum two years’ experience in a Desk-side IT Support position at 1st/2nd line Level
• Experience of MS Office 365 and Active Directory 
• Experience of troubleshooting and supporting Zoom
• Experience of supporting Windows 10 devices and laptops
• Basic networking skills
• Fantastic communicator with great interpersonal skills and strong written communication
• Experience and technical knowledge of the following is desirable: Citrix, Skills in Word styles, macros and templates, Smartphones, any legal IT experience would be advantageous
• An organised and methodical approach to problem solving
• Awareness and to understand the importance of IT and information security policies and best practice