Lead Batch Analyst
Location: Leek OR Manchester (occasional travel to Leek once a fortnight)
Salary: £40,000 - £47,000
Remote start due to Covid with flexible working arrangements of 1-2 days in the office in the future.
Permanent / Full-Time - Occasional 24x7x365 on call support required
We are the bank for people with purpose. The only bank born from the co-operative movement 145 years ago. We believe in the power of 'we' and putting values and ethics first. We are looking for talented individuals who want to make their next career move in a bank that celebrates co-operative spirit. We put the customer at the heart of everything we do and wholly embrace advocates who truly connect and endorse our brand. And did we mention we are award winning? Year on year award winners for our products, our customer service and our commitment to communities. What's not to love!
Your responsibility as Lead Batch Analyst will be to work at an advanced technical level to provide support for the availability of IT services in line with SLAs. Preventing the recurrence of problems and facilitating the high availability of Services. Provide change delivery support across all business areas in order to suggest and implement solutions.
To be an escalation point for the Service Desk to provide a quality expert response and resolution whilst prioritising and optimising the high-volume of concurrent work to ensure an effective service is delivered within SLA's. Provide out of hours 24x7x365 on call support.
To be proactive in identifying Root Causes and recommending appropriate courses of action to prevent reoccurrence of problems.
To provide a high level of expertise, support and advice to infrastructure users and to other areas of IT, to ensure service & incidents are managed effectively and appropriately.
To carry out project or service improvement work as required, and complete timely and effective project handover activities to service and support teams to ensure stability and resilience of the core services.
To work with suppliers and external technical resources as required to deliver project work and resolve issues.
To participate as an active member of the team, offering best practice & coaching to other team members in order to strengthen the overall knowledge.
To actively promote, seek opportunities for, and deliver continual service improvement.
Maintain operational relationships with key internal stakeholders and stakeholder groups to enhance and maximise the provision of solutions, advice and guidance. Key Experience, Knowledge & Skills required
Infrastructure expert in area of service delivery, including:
Complex UNIX scripting (ksh) abilityDesirable
UNIX batch scheduling experience - TWS/UniQ
Good analytical & problem solving skills
Perl, AWK, SQL, PHP ability
IBM Information Server DataStage knowledge
SAP Business Objects knowledge
A good understanding of Software Development principles
Experience of complex technical service delivery and ability to understand complex internal infrastructureWhat You Can Expect From Us
27 days holiday, increasing to 30 days (+ 8 bank holidays), plus the opportunity to 'buy' a further 2 days
Competitive pension contribution and life assurance
2 paid days for volunteering per year
Excellent opportunities to progress your technical service career either into development functions, leadership positions or into the project space
If you're inspired to join us, we're confident you're just the sort of Lead Batch Analyst we're looking for; someone who's as dedicated as we are about growing our bank ethically, responsibly and passionately. Achieving ambitions as big as ours is a challenge you'll thrive on as you enjoy career development, ongoing Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected.
If you require more information or this document in a different format, please contact our careers team.
Please note we may withdraw this vacancy prior to the closing date once sufficient applications have been reached. This vacancy will remain open for a minimum of 2 weeks for internal candidates.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
Remember: You should never send cash or cheques to a prospective employer, or provide any financial information. Please get in touch if you see any roles asking for payments or financial details from you. For more information, visit safer-jobs.com.