Customer Analytics & Insight Analyst
Manchester City Centre
35 hours per week, full time
We are the bank for people with purpose. The only bank born from the co-operative movement 145 years ago. We believe in the power of 'we' and putting values and ethics first. We are looking for talented individuals who want to make their next career move in a bank that celebrates co-operative spirit. We put the customer at the heart of everything we do and wholly embrace advocates who truly connect and endorse our brand. And did we mention we are award winning? Year on year award winners for our products, our customer service and our commitment to communities. What's not to love!
About the role:
As a Customer Analytics & Insight Analyst, you will develop the deep customer analytics that provides the insight that drives value for the bank. You will be the subject matter expert within this field, presenting your recommendations back to senior stakeholders across the business.
Produce detailed customer / portfolio analysis reports to support planned / tactical business requirements and regulatory submissions, ensuring that quality standards are maintained and data is provided in line with business unit requirements and agreed timescales and formats.
Develop customer segmentation strategies to support the identification of core customer groups and to help the business to tailor propositions and customer experience in line with the business strategy
Develop propensity models, Event & Triggers prompts and the appropriate test and learn measurement framework to support personalised Best Next Action to support the targeting of marketing resources and to improve the ROI from marketing spend
Identify opportunities to share insight across Marketing teams and business boundaries, so that data is used widely to inform business decisions and the maximum commercial advantage is gained from each piece of analysis.
Champion the value of insight across the business to ensure that the customer' voice is always heard and consideration of insight data becomes a fundamental part of the key strategic decision making processesKnowledge, Skills and Experience Required:
Proven in-depth experience working with analytics solutions (such as SAS, SQL, Python, R, , Data Visualisation - Tableau/Qlik/PowerBI)
Degree or equivalent in maths/statistics/computing/other numerical discipline (or qualified by extensive experience).
Proven track record of developing and delivering quality analytics and commercially benefiting solutions.
Proven experience of sourcing and quality checking different data sources.
Experience of working in Agile analytics delivery and/or multi-functional project teams is advantageous.
Good stakeholder management and communications skills, capable of Data Storytelling to non-technical audiences.
Able to identify and apply the most appropriate analytical techniques to bring different sources together to tell a story. Involves teams in analytics to increase consensus and challenge assumptions.
Has a good understanding of relevant data sources, tools and systems. Uses appropriate approaches for verifying and validating data and analysis.
What You Can Expect From Us:
27 days holiday at start, rising to 30 days
Agile working including opportunity to work from home
Competitive pension / income protection / life assurance
2 paid days for volunteering per year
Positive working environment in contemporary offices centrally located in Manchester
Strong career path within Financial Services
Family friendly policies and supportive working environment
Recognition scheme and a culture in which we celebrate success
Colleague network groups committed to inclusion and diversity within our Bank.
Must have the right to work in the UK
We look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. If you have a disability as defined by the 2010 equality act please let us know on your application.
As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks.
Please note we may withdraw this vacancy once sufficient applications have been reached.
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