Mobile Phones, Telephony, Mobility, Customer support, Help desk, service desk, 1st line support.
We have a new permanent opportunity to join our globally successful client in a 1st line / 2nd line support role based from the Edinburgh offices.
The ideal candidate will have:-
- Experience of mobility / mobile phones / telephony gained working in a mobile phone shop / telephony environment
- 1st/2nd Line customer support experience
The role is very process driven so needs someone that is a calm listener, with good mobile phone support skills, and keen to problem solve sometimes technical mobile phone issues.
Ideally you will have worked in a major phone shop, or have recently / currently supported mobile phone telephony in a customer support environment.
Working to SLAs, with problems that can be swift or need chasing up you will work with different technical teams internally to help deliver a great customer experience.
If you have solid mobile phone support experience, live within an hour of central Edinburgh and want a new permanent role then please get in touch asap! To start immediately, quick CV turnaround.
Remember: You should never send cash or cheques to a prospective employer, or provide your bank details or any other financial information for factors such as DBS clearance, uniforms or first aid training. We pay great attention to vetting all jobs that appear on our site, but please get in touch if you see any roles using premium rate phone numbers, or asking for payments or financial details from you. For more information on conducting a safe job hunt online, visit safer-jobs.com.