IT Support Engineer

Posted a week ago by CPS Group (UK) Limited

Location:
Cardiff
Salary/Rate:
£25,000 - £28,000/annum
IT Support Engineer
Cardiff
Up to £28,000 basic salary



CPS Group Ltd are working with a successful organisation who are the inventors of the world's first software payment terminal. They turn everyday mobile devices like smartphones and tablets into secure payment terminals. By enabling merchants of all sizes globally to securely accept payments using smartphones and tablets, they help open up a world of possibilities in reshaping the end-to-end customer experience

Due to internal promotion, my client is recruiting for a IT Support Engineer to ensure the group IT Network function is working effectively to maximise system availability, whilst consistently adhering to group IT processes and standards developed by the management team.




KEY RESPONSIBILITIES AND EXPECTATIONS

* Providing both 1st and 2nd line IT support

* Operation of the support desk ticketing system

* Procurement, preparation and building of IT equipment as required

* Managing user accounts for all new starters and leavers

* Ensuring the smooth day to day running and maintenance of infrastructure and business systems

* Ensure escalated problems are managed and technical diagnosis and root cause investigations are carried out

* Develop and maintain technical documentation




KNOWLEDGE, SKILLS & EXPERIENCE REQUIRED

* In-depth knowledge of products and services, combined with technical experience

* Experience with Windows Server 2016 administration and Cloud Platform

* Experience with Windows and Mac environments

* Good and demonstrable understanding of Office 365 and Azure AD environments

* Advanced Microsoft Office skills - Word/Excel/PowerPoint/Outlook




If this role matches your skills and experience, please send an up-to-date copy of your CV to (url removed) or call Aimee on (phone number removed) for more information.

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://(url removed)/company-policies
Type:
Permanent
Contract Length:
N/A
Job Reference:
48969_1617114860
Job ID:
213458123

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