IT Support Services Manager (ITIL) required for growing IT Services organisation responsible for delivery and evolvement of existing IT services.  Working closely with internal teams to ensure customers receive a consistently high level of service you will need to have proven capability working as a leader in an  IT Service function i.e. Service Desk, Service Delivery, Technical Support. Strong KPI management and ability managing workloads experience in mentoring, coaching and training a team of 7-10 people in both technical and non-technical roles.  SLA governance and adherence whilst maintaining high levels of customer satisfaction


  • Ideally IT Services sector experience but not essential.
  • A good understanding of Service Management best practices frameworks such as ITIL and COBIT
  • Analytical, with strong focus on performance (both SLA delivery and commercial performance)
  • Significant exposure to operational management
  • Proven management experience and ability to coach senior experienced team members
  • ITIL Certification/Experience
  • Project Management Certification advantageous (Prince 2 PMP)

Personal Attributes

  • Professional appearance, well-mannered and a constructive attitude in all work-related matters
  • Strong rapport and relationship building skills with customers
  • Strong sense of ownership and accountability, results driven
  • Excellent communication skills, both written and verbal with great attention to detail

CRL operates as an employment agency and employment business.

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