Helpdesk Support

Posted a week ago by JTH Recruitment Ltd

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Peterborough, Cambridgeshire

We have an excellent opportunity for a Helpdesk professional to work for our 1st class IT client based North of Peterborough, the helpdesk person will be joining a company that really looks after its staff and you will be part of a fun professional and friendly team. A driving license and own transport is required

Hours: 9am to 5pm, Monday to Friday at inclusive with one hour for lunch. (35 hour working week).

Some out of hours on call and weekend work is part of this roll, possibly 1 in 7-10 weekends with week days off

25 working days holiday, plus statutory

Life Assurance Scheme - 4 x annual salary

Bonus depending on company and personal performance

Group Personal Pension Plan - contributory from both parties

Committed to staff development and training

As a Helpdesk professional we are looking for someone with an excellent telephone manner and great customer service skills. The ideal candidate will have a strong technical background ideally having worked in an IT Helpdesk type role. We can also consider a recent IT or Computer Graduate that is technically minded and has some customer service skills.

Job Purpose: Offer telephone support and provide excellent, consistent and professional levels of service to their customers and all aspects of the business

Main Responsibilities:

General administration, including:-

Understanding the operation of our bespoke software systems.

You will need to learn our applications and to seek ways to improve the reliability and performance of the systems .

Responsible for the customer support on our systems.

Remotely connecting to customer sites to repair problems.

Telephone customers and talk through certain functions, and explain the causes and solutions to the problems.

Knowledge of the Linux operating system and databases would be useful but not as essential as a positive attitude and a willingness to learn.

Person Specification

Professional, in manner and approach.


Excellent communicator (verbal, written and listening skills)

Excellent attention to detail

Ability to multitask Strong work ethic, requires high standards of self-discipline, able to be flexible in order to get the job done, able to work under pressure when deadlines approach

Excellent organisation skills, including time management, prioritisation of tasks and self motivation

Think creatively and make suggestions

Excellent IT literacy.

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