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Lead IT Support Technician
The main responsibilities of the role will be to manage and maintain the Windows 10/Office 365 desktop estate, internal and external network, video / audio conferencing capability and other specialist infrastructure required to support the office.
You will also be expected to identify, design and implement ways to improve both end user functionality and the overall security of the Windows desktop service we offer while providing 1st, 2nd and 3rd level support to colleagues across the entire company.
•Lead the IT support team
•Design, build and maintain Windows 10 desktop images
•Implement best practice across the IT estate
•Design, Manage and maintain System Centre Configuration Manager (SCCM)
•Troubleshoot and resolve issues related to wider desktop infrastructure, e.g. MBAM, Active Directory
•Provide 1st, 2nd and 3rd level support to the teams
•Build close relationships with the all Departments
•Ensure the integrity of the desktop estate by deploying and monitoring security patches and anti-virus/malware solutions
•Manage the office 365 implementation via Intune
•Automate the deployment of a wide range of in house and “off the shelf” applications to desktop environments via SCCM
•Maintain desktop related Active Directory group policies
•Extensive knowledge of designing, managing and maintaining Microsoft System Centre Configuration Manager (SCCM)
•Experience of designing, building and maintaining Windows 10 desktop images via the use of SCCM Task Sequences
•Application repackaging and deployment experience
•A strong working knowledge of PowerShell and Visual Basic Scripting languages and an ability to automate routine administration tasks
•A strong working knowledge of Active Directory Group Policies
•A strong working knowledge of Microsoft Office 365 and Intune
•Experience of supporting Skype for Business video conferencing solutions
•An ability to work under pressure and to demanding timescales
•Strong communication skills both oral and written
•Enthusiasm to learn new technologies
Elevation Business Support is a specialist division of Elevation Recruitment Group focusing on Administration positions in Yorkshire and surrounding regions. If you match the specified criteria and are interested in discussing the position in more detail, we would love to hear from you.
Please visit our website at (url removed) for more information on:
- Business Support Jobs or Business Support Recruitment
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Elevation Recruitment Group
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