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IT Support Engineer - Shifts

£28000 - £32000/annum excellent benefits
12/02/2019 (11:41)
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Our client, an established ICT solutions provider, is seeking an IT Support Engineer (Shifts) to join their team on a permanent basis.

This role is offered on a shift basis - 4 days on, 4 off, 4 nights on, 4 off.

Please note that CCNA or CCNP certification is essential for this role.

The IT Support Engineer will be responsible for carrying out a variety of technical tasks, acting as a conduit between customers, product planning divisions, and the IT Operation Centre.

Responsibilities of the IT Support Engineer will include:

· Managing a variety of faulty calls from customers and internal technical divisions

· Updating trouble ticket systems and customer documentation

· Liaising with 3rd party suppliers

· Escalating issues or complains to Line Manager

· Visiting customer premises with 3rd party vendors as and when required for troubleshooting

· Attending customer meetings regarding issues and projects

· Working as part of the 24/365 maintenance rota

· Creating reports on customer issues and projects

· Providing technical support, as well as creating design and proposals for particular


IT Support Engineer - What we're looking for:

· Previous experience in a similar role with knowledge of maintenance and installation of

network infrastructure, Server or Virtualization

· Candidate must be happy to work both day and night shifts

· Valid CCNP/CCNA, JNCIP, MSCE, VCP or equivalent certification is essential

· Experience in implementing and troubleshooting network or PC/server throughout OSI 7


· Strong customer service and communication skills

· Flexible and adaptable working style

May & Stephens Ltd is acting as an Employment Agency in relation to this vacancy.
Start Date
Contract Length
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Job ID
Less than 10

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