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Title

2nd Line IT Support

Salary/Rate
£0.00 - £27000/annum Training, Development, Bonus
Location
Caerphilly
Posted
07/02/2019 (17:11)
Agency
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Description
2nd Line IT Engineer

Up to £27,000 p/a + company benefits (DOE)

Caerphilly

My client, based in Caerphilly, have an exciting opportunity for an enthusiastic and experienced IT Support Engineer to join their team to provide 2nd Line support to external users.

The IT Engineer will be providing high quality technical support, resolving issues raised by the 1st line support team, as well as attending customer sites to further provide support.

As a 2nd Line IT Engineer, your main responsibilities are as follows:

• Perform diagnosis of incidents and resolve or escalate as necessary

• Mentor and support 1st line support staff

• Provide server and networking support

• Maintain a high degree of customer service

The ideal IT Analyst will possess some, if not all, of the following attributes:

• Experience in Windows 7 -10

• Proficient in Windows Server up to 2016

• Familiar with Group Policy, configuration, routers

• Previous experience working for a Managed Service Provider

If this role sounds right for you and you’d like to know more then please contact me on with a copy of your CV.

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://(url removed)/company-policies

Type
Permanent
Start Date
ASAP  
Contract Length
N/A  
Telephone
Job Reference
J16091
Job ID
209471725
Applications
Less than 10
 
 

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