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Service Desk Analyst (Helpdesk, IT Support)
Full-time 35 hours per week
Our Client is a leading national provider of retirement housing and care services for people aged 55 and above. They deliver affordable, contemporary, person-centred care and housing that meets individual needs, improves wellbeing and promotes independent living.
They currently have an exciting opportunity for IS Service Desk Analyst to join their growing IS team. Within the role you will provide ongoing support on all aspects of IS business systems, applications and hardware used by the business to all levels of users throughout the organisation.
The successful candidate will have experience of dealing with problems via telephone, email and in person. With Service Desk or desktop support level experience, you will have a good knowledge of Citrix from a Service Desk perspective, including trouble shooting user problems and shadowing users to provide support.
Having computing qualifications or an ITIL V3 Foundation is desirable, but what is needed is having 5 GCSE’s including Maths and English, coupled with a broad understanding of user hardware including thin clients, windows laptops, printers, android tablets and smart phones.
If, along with the above, you have good organisational skills, are able to work under pressure and unsupervised then they would love to hear from you!
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.
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Blue Octopus Recruitment Limited
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