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IT Support Analyst

£25000 - £30000/annum + excellent company benefits
Shipley, Bradford
31/01/2019 (15:20)
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Salary: 25-30K (depending on experience) plus excellent pension scheme and generous company benefits, plus free on-site parking.

Duration: Permanent and Full-time

Hours of Work:  Mon-Thurs 8.30am – 5pm, Fri - 8.30am - 1.30pm

Location: Shipley, West Yorkshire


We are looking for a professional, quick learning, enthusiastic and self-motivated IT Support Analyst to join a small but dynamic team and must also have the ability to deal with users at all levels and work under pressure. The successful candidate will be technically minded, have strong experience configuring and supporting Windows based environments and networks and is a team player.

Key responsibilities

  • The IT Support Analyst will provide quality IT infrastructure support to clients both directly in person or remotely and also indirectly through the internal service desk
  • Provide 2nd and 3rd line technical support (network, servers, storage, security, email, etc) within service based SLAs.
  • Configuration and installation of servers, software and networks.
  • Lifecycle management of internal IT projects
  • Create and maintain all technical documentation as well as IT policy & procedures.
  • Involvement in procurement and scoping of server and network technologies.
  • Train other IT staff where necessary

Key Skills

  • Excellent Windows Server administration  -  MS Server, Active Directory as well as Group Policy experience
  • Excellent networking skills – Cisco switching & routing
  • VMware virtual server experience
  • Veritas Netback
  • Creating detailed technical documentation
  • ITIL qualified or prior experience of working within an ITIL environment

Desirable Skills

  • Lotus Domino Server
  • NetApp SAN
  • LANDesk
  • SQL Server 2012

Preferred qualifications

  • Educated to degree level or equivalent.
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